Audio Innovation Strategist

5 days ago


Copenhagen, Copenhagen, Denmark Music Tribe Full time

Company Overview

T.C. Electronic is a renowned audio equipment manufacturer dedicated to empowering musical journeys since 1976. Our award-winning products have revolutionized the industry, and our commitment to innovation and quality has earned us global recognition.

Job Description

We seek a transformative Customer Support Leader who will drive the implementation of cutting-edge automation and compliance solutions while propelling performance through data-driven insights. The ideal candidate will excel in delivering exceptional support experiences and foster a culture of continuous improvement.

Key Responsibilities

  • Manage a small technical support team to ensure high-quality customer interactions.
  • Develop and implement strategic support initiatives to optimize processes and enhance customer experiences.
  • Collaborate with engineering and marketing teams to ensure accurate documentation and marketing content.

Requirements

  • Proven technical support expertise with a deep understanding of audio technology.
  • Leadership experience and excellent communication skills.
  • Ability to solve problems and adapt to changing situations.
  • Strong analytical skills and proficiency in CRM systems and knowledge base tools.


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