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Customer Service Team Lead

2 weeks ago

Copenhagen, Copenhagen, Denmark Rsgroup Full time

Improve customer experiences as a skilled leader, fostering collaboration and operational efficiency across Denmark, Sweden, and Norway.

This leadership opportunity combines guiding and motivating your team with working alongside them to ensure smooth daily operations. As a Customer Service Team Leader, you'll manage tasks, plan workloads, resolve challenges, and promote collaboration. With adaptability, organization, and a hands-on approach, you'll drive success and contribute to the team's prosperity.

To excel in this role, you'll:

  1. Provide exceptional service via email support, consistently delivering high-quality results.
  2. Mentor and guide your team across Denmark, Sweden, and Norway, promoting adherence to procedures and standards while offering ongoing support.
  3. Analyze data and identify process improvements to enhance efficiency and customer satisfaction, prioritizing the customer's perspective.
  4. Develop new team members through organized workshops and training sessions, fostering growth within the existing team.
  5. Prepare performance reports and analyze data to uncover trends, opportunities for improvement, and escalate complex customer issues when necessary.
  6. Evaluate team interactions against company standards, reinforcing best practices to maintain excellence in customer service.

You'll succeed in this position if you possess strong leadership and motivational skills, excellent problem-solving abilities, strong communication skills in one of the Scandinavian languages and English, and highly organized task prioritization skills.

In return, we offer a competitive package that supports your well-being and future security.