Customer Service Team Leader

2 weeks ago

Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely.

Drive Success as a Hands-On Customer Service Team Leader

This is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader, reporting to the Customer Operations Manager Scandinavia, you'll not only guide and motivate your team but also work alongside them, ensuring smooth daily operations. From managing tasks and planning workloads to resolving challenges and fostering collaboration, you'll play a key role in both the team's success and operational efficiency. If you're adaptable, organized, and ready to lead by example, we want to hear from you

Take the lead and go beyond amazing with us – submit your application today

What you will be doing to be successful in this role:

As a Customer Service Team Leader, you will handle customer inquiries via email when needed, always striving to deliver exceptional service.

You'll coordinate and lead the team across Denmark, Sweden, and Norway, ensuring adherence to procedures and standards while acting as a mentor and providing ongoing support.

Your role will include identifying and implementing process improvements to enhance efficiency and customer satisfaction, always keeping the customer's perspective at the forefront.

You'll be responsible for training new team members and fostering the development of existing employees through organized workshops and training sessions.

In addition, you'll prepare performance reports and analyse data to uncover trends and opportunities for improving service. When customer issues arise, you'll take the lead in resolving them and escalating when necessary, serving as the primary contact for complex cases.

Finally, you will ensure that all team interactions align with the company's standards, reviewing service quality and reinforcing best practices to maintain excellence in customer service.

If you have the following skills and experience, we want to hear from you:
  • Strong leadership and motivational skills to guide and develop a team effectively, including providing constructive feedback and coaching.
  • Excellent problem-solving abilities to quickly identify root causes of customer issues and implement effective solutions.
  • Strong communication skills in one of the Scandinavian languages and in English.
  • Highly organized and skilled at task prioritization to ensure timely responses and issue resolution.
  • Collaborative mindset to work seamlessly with other departments (sales, technical support, finance) to resolve customer issues efficiently.
  • Analytical thinking and creativity to handle complex issues and improve processes for better customer experiences.
The Extras You'll Get

At our company, we believe in rewarding your hard work and dedication. As part of the team, you'll enjoy:

  • A competitive pension scheme to secure your future.
  • A performance-based bonus to recognize your achievements.
  • Access to healthcare benefits to support your well-being.
  • Fritvalg options, giving you flexibility to choose benefits that suit your lifestyle.

We're committed to offering a package that not only supports you today but also invests in your tomorrow

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us – and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

#J-18808-Ljbffr

  • Customer Service Team Leader Position

    2 days ago

    Copenhagen, Copenhagen, Denmark Boozt Group Full time

    About the RoleThe Boozt Group is seeking a seasoned Customer Service Team Leader to spearhead our customer service team. In this temporary position, you will be responsible for guiding a team of 10 agents, ensuring they meet and exceed expectations.Your key responsibilities will include leading daily operations, driving sales, managing workload distribution,...

  • Customer Service Team Leader

    5 days ago

    Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Select how often (in days) to receive an alert:Location:Copenhagen NV, Capital Region of Denmark, DK, 2400Brand: RS GroupFunction: Customer ServicesWork Location: HybridDrive Success as a Hands-On Customer Service Team LeaderThis is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader, reporting to the...

  • Customer Service Team Lead

    1 week ago

    Copenhagen, Copenhagen, Denmark Boozt Group Full time

    At Boozt Group, we are seeking a highly skilled Customer Service Team Leader to oversee our team of 10 agents. As a key support for the team, you will guide them to meet and exceed customer expectations.This is a temporary position covering maternity leave, offering an exciting opportunity to make a real impact on our team's performance.We are looking for a...

  • Customer Service Team Leader

    2 weeks ago

    Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

    This role offers a unique opportunity to combine leadership with operational excellence in a hybrid work environment.As a Customer Service Team Leader, you'll guide and motivate your team while working alongside them to ensure smooth daily operations.Key Responsibilities:Manage tasks and plan workloads to optimize team performanceResolve challenges and...

  • Customer Service Team Lead

    5 days ago

    Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Improve customer experiences as a skilled leader, fostering collaboration and operational efficiency across Denmark, Sweden, and Norway.This leadership opportunity combines guiding and motivating your team with working alongside them to ensure smooth daily operations. As a Customer Service Team Leader, you'll manage tasks, plan workloads, resolve challenges,...

  • Team Management and Customer Service Expert

    1 week ago

    Copenhagen, Copenhagen, Denmark Boozt Group Full time

    Are you a natural leader with a passion for customer service and team development? Do you thrive in a fast-paced environment where you can make a real impact? We want you to join our team at Boozt Group as a Team Leader in our Customer Service Department.This is a temporary position covering maternity leave, offering a unique opportunity to make a difference...

  • Team Lead Customer Service

    6 days ago

    Copenhagen, Copenhagen, Denmark Puregym Full time

    About the Role:This is a challenging and rewarding leadership position where you will oversee the Member Relations team at PureGym Denmark. The successful candidate will be responsible for motivating and leading the team to deliver exceptional customer service and drive performance to meet department objectives.The ideal candidate will have proven leadership...

  • Senior Sales and Customer Service Leader

    1 week ago

    Copenhagen, Copenhagen, Denmark Moonboon Full time

    About the RoleThis is an exciting opportunity to join Moonboon as Senior Sales and Customer Service Leader. We are looking for a highly motivated and experienced professional to drive our sales strategies and ensure exceptional customer experiences.ResponsibilitiesStrategic Sales: Develop and implement comprehensive sales strategies to achieve company...

  • Effective Team Management and Customer Service

    2 weeks ago

    Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

    In this role, you'll have the opportunity to combine leadership with operational excellence in a dynamic and fast-paced environment.As a Customer Service Team Leader, you'll work closely with the team to resolve customer issues, manage tasks, and plan workloads to optimize team performance.Key Responsibilities:Manage tasks and plan workloads to optimize team...

  • Service Delivery Leader

    2 days ago

    Copenhagen, Copenhagen, Denmark Rsgroup Full time

    About the RoleWe are looking for a talented Customer Service Team Leader to lead our team across Denmark, Sweden, and Norway, ensuring adherence to procedures and standards while acting as a mentor and providing ongoing support.You will be responsible for handling complex customer issues, preparing performance reports, and analyzing data to uncover trends...

  • Team Leader Passenger Service

    5 days ago

    Copenhagen, Copenhagen, Denmark Norwegian Full time

    We are looking for a dynamic and highly professional Team Leader Passenger Services that will help ensure that the highest levels of safety, compliance and operational performance is achieved for the entire Norwegian passenger and operations activities at Copenhagen Airport.Seniority levelMid-Senior levelEmployment typeFull-timeIndustriesAirlines and...

  • Supply Chain and Customer Service Leader

    1 week ago

    Copenhagen, Copenhagen, Denmark TOTAL Deutschland GmbH Full time

    We are seeking a talented and experienced Operations & Customer Service Manager to join our team and lead our Nordic customer service operations. As a key member of our organization, you will play a crucial role in driving our business forward by:Key ResponsibilitiesLeading lubricants operations and customer service activities, developing strategies for...

  • Customer Service Team Lead

    1 day ago

    Copenhagen, Copenhagen, Denmark Copenhagen Coffee Lab Full time

    Copenhagen Coffee Lab is a rapidly growing coffee chain with a strong commitment to customer satisfaction. We're seeking an experienced Assistant Store Manager to lead our team and drive business success.Main Responsibilities:Support the Store Manager in overseeing daily store operations.Manage staff schedules, employee absences, and other staffing...

  • Customer Service Team Lead

    2 days ago

    Copenhagen, Copenhagen, Denmark LIXIL Group Full time

    Grohe is a well-established brand known for its cutting-edge bathroom and kitchen solutions. To continue our success story, we are looking for a skilled Order Management Representative to join our team in Copenhagen.This role is all about collaboration - you'll be working closely with our sales team, suppliers, and logistics partners to ensure seamless order...

  • Customer Experience and Team Development Professional

    1 week ago

    Copenhagen, Copenhagen, Denmark Boozt Group Full time

    We are seeking a talented and experienced Team Leader to join our Customer Service Department at Boozt Group. As a key member of our team, you will be responsible for guiding a team of 10 agents to deliver exceptional customer service and meet our business objectives.This is a temporary position covering maternity leave, offering a unique opportunity to make...

  • Ongoing Team Leader Customer Service Control Tower Gent, Belgium

    5 days ago

    Copenhagen, Copenhagen, Denmark DFDS Belgium Full time

    Is een uitdagende functie binnen de logistiek iets voor jou? Ben je op zoek naar een functie waarin je richting kunt geven en mee vorm kunt geven aan ons bedrijf?Bekijk dan zeker onderstaande opportuniteitWord jij de nieuwste aanwinst van ons team als Team Leader Customer Service (Control Tower)?Be part of the movement - and play your part.TakenpakketAls...

  • Leading Customer Service Excellence

    2 days ago

    Copenhagen, Copenhagen, Denmark Boozt Group Full time

    What We OfferGreat Personal and Internal Career Development: Opportunities for growth and development within the company.A Culture That Matters: Our values of trust, freedom, and responsibility shape our behavior and decision-making.Flexible Work Environment: Balance your work and personal life with our flexible working arrangements.Driven and Passionate...

  • Customer Service Director

    6 days ago

    Copenhagen, Copenhagen, Denmark Levi Strauss & Co. Full time

    Leadership OpportunityWe are looking for an experienced Store Manager to lead our store team at Levi Strauss & Co. This is a challenging yet rewarding role that requires a strategic thinker, a people leader, and a sales performer.Key Accountabilities:Drive sales growth by implementing effective store operations, managing inventory, and analyzing commercial...

  • Customer Service Advocate

    5 days ago

    Copenhagen, Copenhagen, Denmark momondo Full time

    At KAYAK, we're on a mission to help people experience the world through dining and travel. Our team is dedicated to delivering exceptional customer service, and we're looking for a talented individual to join our ranks as a Consumer Services Representative.Company OverviewKAYAK is part of Booking Holdings, a global leader in online travel and related...

  • Freight Customer Service Team Assistant

    19 hours ago

    Copenhagen, Copenhagen, Denmark Kommunikationsforum Full time

    We're currently seeking a student assistant to join our freight customer service team part-time. This role offers an excellent opportunity to gain hands-on experience in international logistics and maritime freight, making it an ideal starting point for those interested in transport operations or customs handling.The successful candidate will be responsible...