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Customer Portfolio Director

2 weeks ago

Copenhagen, Copenhagen, Denmark Nuuday Full time

About the Role

Nuuday is seeking a talented professional to join our Customer Base Management team. As a key member, you will contribute to reducing churn and optimizing gross profit per user (GPPU) across all portfolios.

Your Key Responsibilities

  • Develop and implement a strategic direction for retention and profit optimization efforts, adapting to changing conditions.
  • Create a roadmap for internal base activities and merge in and own the plan for various external events.
  • Establish a base framework of segmentation and initiative efforts within the specific domain related to customer holdings (portfolios).
  • Participate in securing diligent handovers of approved initiatives to execution teams and execute as concept owner for successful implementation.

About You

To succeed in this role, you must possess a structured, data-driven mindset with analytical skills and an organized approach to business and progress.

  • You have a strong understanding of customer base management and subscription metrics, including churn reduction, profit optimization and customer lifetime value.
  • You have proven problem-solving abilities, enabling you to systematically dissect complex issues and devise creative solutions.