Customer Experience Strategist

7 days ago


Copenhagen, Copenhagen, Denmark Novo Nordisk AS - Nn1 Full time

About the Role

We are seeking an experienced Commercial Strategy Director to lead our GLP-1 Diabetes portfolio's omnichannel strategy, ensuring a seamless and consistent customer experience across all touchpoints.

As a key member of our Commercial Strategy & Corporate Affairs team, you will be responsible for developing and executing successful marketing strategies that align with our overall business objectives.

Main Responsibilities

  1. Develop and execute a comprehensive omnichannel strategy for the GLP-1 Diabetes portfolio, incorporating market research, consumer trends, and data analysis.
  2. Lead campaign development and visual identity brand/portfolio initiatives, while refining core brand messages to ensure they resonate with customers.
  3. Collaborate with cross-functional stakeholders to identify and develop various channels (online, offline, social media, etc.) to achieve comprehensive market coverage and excellent customer engagement.
  4. Foster meaningful interactions with stakeholders to drive business impact and ensure strategic alignment.

Requirements

To succeed in this role, you should possess:

  1. A Master's or Bachelor's degree in Marketing /Life Sciences or a related field.
  2. Minimum 10 years of experience in commercial, marketing, or product management roles within the pharmaceutical industry.
  3. Demonstrated experience in people management, marketing strategy, consumer behaviour, e-commerce, and digital marketing.
  4. Prior experience in managing teams efficiently and collaborating effectively with cross-functional stakeholders.
  5. Exceptional analytical and strategic thinking skills, as well as proficiency in data analysis and technology platforms.

About Us

Novo Nordisk A/S is a global healthcare company dedicated to driving innovative marketing strategies and ensuring exceptional customer engagement. Our Commercial Strategy & Corporate Affairs team plays a crucial role in shaping our market strategy and enhancing commercial success. We value diversity, collaboration, and adaptability, and we strive to create a work environment that fosters growth and innovation.



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