Customer Experience Strategist
7 days ago
About the Role
We are seeking an experienced Commercial Strategy Director to lead our GLP-1 Diabetes portfolio's omnichannel strategy, ensuring a seamless and consistent customer experience across all touchpoints.
As a key member of our Commercial Strategy & Corporate Affairs team, you will be responsible for developing and executing successful marketing strategies that align with our overall business objectives.
Main Responsibilities
- Develop and execute a comprehensive omnichannel strategy for the GLP-1 Diabetes portfolio, incorporating market research, consumer trends, and data analysis.
- Lead campaign development and visual identity brand/portfolio initiatives, while refining core brand messages to ensure they resonate with customers.
- Collaborate with cross-functional stakeholders to identify and develop various channels (online, offline, social media, etc.) to achieve comprehensive market coverage and excellent customer engagement.
- Foster meaningful interactions with stakeholders to drive business impact and ensure strategic alignment.
Requirements
To succeed in this role, you should possess:
- A Master's or Bachelor's degree in Marketing /Life Sciences or a related field.
- Minimum 10 years of experience in commercial, marketing, or product management roles within the pharmaceutical industry.
- Demonstrated experience in people management, marketing strategy, consumer behaviour, e-commerce, and digital marketing.
- Prior experience in managing teams efficiently and collaborating effectively with cross-functional stakeholders.
- Exceptional analytical and strategic thinking skills, as well as proficiency in data analysis and technology platforms.
About Us
Novo Nordisk A/S is a global healthcare company dedicated to driving innovative marketing strategies and ensuring exceptional customer engagement. Our Commercial Strategy & Corporate Affairs team plays a crucial role in shaping our market strategy and enhancing commercial success. We value diversity, collaboration, and adaptability, and we strive to create a work environment that fosters growth and innovation.
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