Senior Product Support Lead: Copenhagen, Denmark

2 months ago


Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time
Connected Cars A/S

Senior Product Support Lead
Connected Cars A/S is looking for a highly motivated Senior Product Support Lead to join our Customer Success team. Our mission is to deliver exceptional customer experiences through responsible and transparent data collection and sharing.

The Role
We're seeking a seasoned customer support professional with a proven track record of leading high-performing teams. As a Senior Product Support Lead, you will be responsible for leading a small team of Product Support Specialists, providing daily product support to hundreds of workshops and around 250 fleets.

Key Responsibilities
- Lead by example, providing regular feedback, and supporting the team's career development. - Handle complex technical issues, and act as a liaison point with other internal stakeholders to ensure customer issues are resolved within a timely manner. - Implement scalable processes with the team, ensuring a close and efficient daily dialogue with our Product and Tech teams.

Requirements
- Proficient in English and Danish on a professional level. - 3+ years of previous customer service experience from a similar position. - Proven experience as a Team Lead or in a leadership role. - Natural flair for IT and willingness to learn new systems. - Excellent communication skills, capable of building strong relationships with customers and across multiple internal departments.

Why Connected Cars
- The opportunity to be part of an industry-leading company with a global reach. - A collaborative and innovative work environment that encourages growth and creativity. - Competitive salary and attractive pension scheme. - Extensive employee discounts schemes on cars, repairs, etc. for yourself and your family.



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