Technical Support Manager: Denmark, Product Expertise
2 weeks ago
Job Description
We are seeking a highly skilled Technical Support Manager to lead our Customer Success team in Copenhagen, Denmark.
Overview
Connected Cars A/S is a pioneering company that connects car owners with their vehicles through on-board diagnostics. As a Senior Product Support Lead, you will play a crucial role in providing daily product support to hundreds of workshops and fleets worldwide.
Responsibilities
- Lead a small team of Product Support Specialists, coaching, mentoring, and guiding them to ensure exceptional customer service.
- Handle complex technical issues, acting as a liaison point with internal stakeholders to resolve customer concerns efficiently.
- Implement scalable processes and ensure close collaboration with the Product and Tech teams.
- Provide regular feedback, supporting the team's career development, and handle 2,000+ support requests per month.
Requirements
To succeed in this role, you must have:
- 3+ years of previous customer service experience from a similar position.
- Proven experience as a Team Lead or in a leadership role, preferably in tech.
- Natural flair for IT and willingness to learn new systems.
- Excellent communication skills, capable of building strong relationships with customers and across multiple departments.
- You work well under pressure and are a natural at prioritising tasks effectively.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary (approx. €60,000 - €80,000 per annum) depending on your experience.
- An attractive pension scheme.
- Extensive employee discounts schemes on cars, repairs, etc., for yourself and your family.
- Friday bars, monthly social events, affordable lunch scheme, and unlimited snacks in the kitchen.
About Us
Connected Cars A/S is an industry-leading company with a global reach, offering a collaborative and innovative work environment that encourages growth and creativity.
How to Apply
Please submit your application through LinkedIn or via email, including your updated CV and/or link to your LinkedIn profile.
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