Technical Support Manager: Denmark, Product Expertise

2 weeks ago


Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time

Job Description

We are seeking a highly skilled Technical Support Manager to lead our Customer Success team in Copenhagen, Denmark.

Overview

Connected Cars A/S is a pioneering company that connects car owners with their vehicles through on-board diagnostics. As a Senior Product Support Lead, you will play a crucial role in providing daily product support to hundreds of workshops and fleets worldwide.

Responsibilities

  • Lead a small team of Product Support Specialists, coaching, mentoring, and guiding them to ensure exceptional customer service.
  • Handle complex technical issues, acting as a liaison point with internal stakeholders to resolve customer concerns efficiently.
  • Implement scalable processes and ensure close collaboration with the Product and Tech teams.
  • Provide regular feedback, supporting the team's career development, and handle 2,000+ support requests per month.

Requirements

To succeed in this role, you must have:

  • 3+ years of previous customer service experience from a similar position.
  • Proven experience as a Team Lead or in a leadership role, preferably in tech.
  • Natural flair for IT and willingness to learn new systems.
  • Excellent communication skills, capable of building strong relationships with customers and across multiple departments.
  • You work well under pressure and are a natural at prioritising tasks effectively.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary (approx. €60,000 - €80,000 per annum) depending on your experience.
  • An attractive pension scheme.
  • Extensive employee discounts schemes on cars, repairs, etc., for yourself and your family.
  • Friday bars, monthly social events, affordable lunch scheme, and unlimited snacks in the kitchen.

About Us

Connected Cars A/S is an industry-leading company with a global reach, offering a collaborative and innovative work environment that encourages growth and creativity.

How to Apply

Please submit your application through LinkedIn or via email, including your updated CV and/or link to your LinkedIn profile.



  • Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time

    Delivering Exceptional Customer Service in the Connected Car IndustryAbout the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our team at Connected Cars A/S. As a key member of our Customer Success department, you will be responsible for leading a small team of Product Support Specialists and providing daily technical...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Company OverviewA leader in life sciences, diagnostics and applied markets, Agilent inspires and supports discoveries that advance the quality of life. Our instruments, services, consumables, applications, and expertise enable customers to gain the answers and insights they seek.About the JobThis full-time position offers a unique opportunity to join a...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Company Overview">Agilent Technologies is a leading life science, diagnostic, and applied market laboratory company that provides innovative solutions to customers worldwide.We strive to advance the quality of life by enabling customers to gain valuable insights and answers through our instruments, services, consumables, applications, and expertise.In this...

  • Global Product Manager

    2 months ago


    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job DescriptionAgilent Technologies is a leading life science, diagnostic, and applied market laboratories company. We provide our customers with instruments, services, consumables, applications, and expertise to advance the quality of life.We are seeking an Associate Global Product Manager to join our global Product Management team in the Pathology...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Agilent Technologies seeks a highly skilled Spectroscopy Curriculum Developer to join our team.About UsWe are a leading global provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise. Our mission is to advance the quality of life by enabling our customers to gain the answers...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job OverviewAgilent Technologies is a leading life science, diagnostic, and applied market company that provides instruments, services, consumables, applications, and expertise to laboratories worldwide.We are seeking an experienced Associate Global Product Manager to join our global Product Management team in the Pathology Division. This role will be based...


  • Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time

    Connected Cars A/S Senior Product Support LeadConnected Cars A/S is looking for a highly motivated Senior Product Support Lead to join our Customer Success team. Our mission is to deliver exceptional customer experiences through responsible and transparent data collection and sharing. The RoleWe're seeking a seasoned customer support professional with a...


  • Glostrup, Glostrup Kommune, Denmark Abbott Laboratories Full time

    We are seeking a skilled and experienced Technical Field Specialist to join our Abbott Electrophysiology Division in Denmark.The ideal candidate will have a strong background in biomedical engineering or a related field, with experience in electrophysiology or cardiac rhythm management.This role requires excellent technical knowledge of high voltage and low...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    OverviewAgilent Technologies, a leading provider of life science, diagnostic, and applied market solutions, is seeking an Associate Global Product Manager to join our global Product Management team in the Pathology Division.The role is based in Glostrup, Denmark, and will be part of a team managing our Pathology IVD Solutions, including systems, reagents,...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Unlock Your Potential in a Dynamic EnvironmentWe are seeking an exceptional Digital Pathology Support Specialist to join our team at Agilent. As a key member of our DGx Global Support Contact Center, you will play a vital role in delivering top-notch customer service and technical support for our pathology products.About the RoleManage technical support...


  • Glostrup, Glostrup Kommune, Denmark Agilent Full time

    About the RoleWe are seeking a highly skilled Manufacturing Support Specialist to join our team at Agilent. As a key member of our Technical Support team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and processes.ResponsibilitiesManage compliant calibration of equipment/utilities/facilities with third-party...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job Overview: We are seeking a seasoned Technical Expert to join our team at Agilent Technologies. As a Global Service Specialist, you will play a crucial role in defining and enabling Field Service Engineers and external Service Providers to service pathology equipment in the field.About the Role: Reporting into the Global Service Operations Team in...


  • Glostrup, Glostrup Kommune, Denmark oilandgas Full time

    Job DescriptionCompany OverviewWe are a leading engineering and manufacturing company specializing in flexible pipe systems and innovative subsea products for the offshore oil and gas industry.Our commitment to safety ensures everyone goes home safely at the end of each day.Headquartered in Copenhagen, Denmark, we leverage superior engineering and...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies, Inc. Full time

    Agilent Technologies, Inc. Job DescriptionWe are seeking a highly skilled Validation Quality Assurance Engineer - Production Support Specialist to join our team in Glostrup.About the RoleThis is a challenging opportunity for you to lead all aspects of validation activities at our manufacturing site. As a key member of our production support team, you will be...


  • Glostrup, Glostrup Kommune, Denmark oilandgas Full time

    Job Title: Senior Technical Director Flexible Pipe SolutionsWe are seeking an experienced and skilled Senior Technical Director to lead our team in the development and enhancement of flexible pipe solutions.About UsNational Oilwell Varco Subsea Production Systems is a leading manufacturer of flexible pipes and innovative products for the offshore oil and gas...


  • Glostrup, Glostrup Kommune, Denmark Abbott Full time

    About AbbottAbbott is a global healthcare leader, dedicated to developing innovative products and technologies that improve lives. With over 125 years of experience, we've brought groundbreaking solutions to the world in nutrition, diagnostics, medical devices, and pharmaceuticals.We're committed to helping people live their best lives through good health....


  • Glostrup, Glostrup Kommune, Denmark K3 Business Technologies Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Hardware Stock Manager to join our team in the Brøndby office in Denmark.About the RoleThe Hardware Stock Manager will be responsible for managing hardware stock levels, processing customer orders, and ensuring accurate record keeping. This role requires strong communication skills, both...


  • Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.We are driven to provide the best solutions, to ensure accurate and early diagnosis, to improve treatment, and enhance survival rates and...


  • Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time

    High-Performance Support LeaderSalary: 60,000 - 80,000 EUR per yearJob Description:We are looking for a Senior Product Support Lead to join our team in Copenhagen, Denmark. As a High-Performance Support Leader, you will be responsible for providing top-quality customer service and leading a small team of Product Support Specialists.The ideal candidate will...


  • Glostrup, Glostrup Kommune, Denmark Motorola Solutions Danmark AS Full time

    Job Summary: As a Product Manager at Motorola Solutions Danmark A/S, you will oversee the development and management of our product portfolio, working closely with cross-functional teams to provide DIMETRA Infrastructure products and releases for a worldwide market. Your responsibilities will include gathering customer insights, conducting market research,...