Technical Support Manager: Car Industry
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Technical Support Manager to join our team at Connected Cars A/S. As a key member of our Customer Success department, you will be responsible for leading a small team of Product Support Specialists and providing daily technical support to hundreds of workshops and fleets.
Your Key Responsibilities
- Coach and mentor a team of Product Support Specialists to ensure they have the skills and knowledge required to provide exceptional customer service
- Handle complex technical issues and act as a liaison point with other internal stakeholders to ensure timely resolution of customer issues
- Implement scalable processes to ensure efficient daily dialogue with our Product and Tech teams
- Work closely with the wider Customer Success team to deliver excellent customer experiences
The Ideal Candidate
- Has 3+ years of previous customer service experience from a similar position
- Proven experience as a Team Lead or in a leadership role, preferably in tech
- Excellent communication skills and ability to build strong relationships with customers and internal departments
- A natural flair for IT and willingness to learn new systems
- Knowledge of best practice customer support technology systems
What We Offer
- A competitive salary of approximately €70,000 per year
- An attractive pension scheme
- Extensive employee discounts schemes on cars and repairs for yourself and your family
- Friday bars, monthly social events, affordable lunch scheme, and unlimited snacks in the kitchen
About Us
Connected Cars A/S is an industry-leading company with a global reach, committed to creating an inclusive environment for all employees. We celebrate diversity and are passionate about delivering top-quality customer service.
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