Technical Support Manager: Car Industry

3 weeks ago


Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time
Delivering Exceptional Customer Service in the Connected Car Industry

About the Role

We are seeking a highly skilled and experienced Technical Support Manager to join our team at Connected Cars A/S. As a key member of our Customer Success department, you will be responsible for leading a small team of Product Support Specialists and providing daily technical support to hundreds of workshops and fleets.

Your Key Responsibilities

  • Coach and mentor a team of Product Support Specialists to ensure they have the skills and knowledge required to provide exceptional customer service
  • Handle complex technical issues and act as a liaison point with other internal stakeholders to ensure timely resolution of customer issues
  • Implement scalable processes to ensure efficient daily dialogue with our Product and Tech teams
  • Work closely with the wider Customer Success team to deliver excellent customer experiences

The Ideal Candidate

  • Has 3+ years of previous customer service experience from a similar position
  • Proven experience as a Team Lead or in a leadership role, preferably in tech
  • Excellent communication skills and ability to build strong relationships with customers and internal departments
  • A natural flair for IT and willingness to learn new systems
  • Knowledge of best practice customer support technology systems

What We Offer

  • A competitive salary of approximately €70,000 per year
  • An attractive pension scheme
  • Extensive employee discounts schemes on cars and repairs for yourself and your family
  • Friday bars, monthly social events, affordable lunch scheme, and unlimited snacks in the kitchen

About Us

Connected Cars A/S is an industry-leading company with a global reach, committed to creating an inclusive environment for all employees. We celebrate diversity and are passionate about delivering top-quality customer service.



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