Warehouse Operations Manager
3 days ago
Your Mission: Drive Operational Excellence
As a Back of House (BOH) specialist, you will play a pivotal role in ensuring seamless operations behind the scenes. You will oversee and manage the BOH area, driving efficiency and contributing to overall commercial success. Your attention to detail and leadership skills will set the standard for operational excellence while supporting an exceptional customer experience.
Key Responsibilities:
- Shipment Management: Oversee the flow of all shipments, promptly addressing any discrepancies, shortages, or damages to ensure accuracy and efficiency.
- Organization & Safety: Maintain a clean, well-organized BOH area that transitions seamlessly between seasons and adheres to safety standards.
- Inventory Control: Perform box counts, validate against bills of lading, and report discrepancies immediately. Use the PIV report to manage inventory negatives and implement reduction plans.
- Performance Standards: Consistently control and ensure the BOH team meets the PRE standard, using the refill scorecard to drive performance improvements.
- Markdowns & Promotions: Execute and finalize markdowns and promotions in a timely and accurate manner.
- Stock Replenishment: Support the sales floor by ensuring timely product placement and restocking, maintaining an optimal flow of merchandise.
- Procedure Compliance: Accurately use reason codes, complete mis-mates, and follow proper transfer and RTV procedures in line with policies.
What We're Looking For:
- A proven track record of meeting and exceeding operational targets in a similar role.
- Demonstrated success in coaching, training, and developing team members.
- Strong brand knowledge and the ability to embody and represent its attributes.
- A commercial mindset, with the ability to identify and act on opportunities to improve efficiency and drive sales.
- Excellent communication skills, capable of engaging effectively at all levels.
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