Senior Operations Manager
7 days ago
About Us
Arla Foods amba is a leading dairy company with a strong commitment to sustainability, innovation, and excellence. We strive to unlock the highest potential in each other while working together to create a sustainable future of dairy.
We value teamwork, social connections, and professional development. Our positive and collaborative culture will bring out the best in you.
Job Summary
As a Senior Operations Manager, you will lead the delivery of high-quality IT services to our customers. You will work closely with stakeholders to determine and prioritize enhancements to our services.
Your role is crucial for ensuring that our business operates smoothly and achieves maximum efficiency. You will focus on maintaining support procedures and ensuring ongoing good collaboration across different parties.
Furthermore, you will work closely with Agile Release Train counterparts, including Product Owners and Scrum Masters, to stay informed on new projects and enhance your solution knowledge.
Key Responsibilities:
- Manage Stakeholder Expectations: Ensure alignment and clear communication across all areas under your oversight.
- Drive Process Improvement: Continuously refine and optimize processes and workflows, boosting efficiency and performance.
- Ensure Seamless Service Delivery: Act as the main point of contact for our support vendors, tracking progress and ensuring all prerequisites are met according to our service transition process.
- Collaborate & Innovate: Work closely with Agile Release Train counterparts to stay informed on new projects and enhance your solution knowledge.
- Lead Vendor Management: Primary contact for support vendors, following up on their obligations as well as input to budget and forecast.
Required Skills and Qualifications
To be successful in this role, you must hold a Master's degree in Business Administration or have over two years of proven experience in a similar position. You should have a basic understanding of ITIL (Information Technology Infrastructure Library) principles and best practices.
You should excel in managing the demands of multiple stakeholders, balancing priorities with ease. You possess exceptional communication and coordination skills, ensuring smooth collaboration across teams.
What We Offer
We offer a stimulating work environment in Aarhus, where personal growth and learning are at the heart of your career journey. You will be working with skilled colleagues and become part of an IT organization at Application Services Department.
We're committed to promoting from within and providing opportunities for professional development. Our positive and collaborative culture will bring out the best in you.
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