Customer Experience Ambassador

4 days ago


Copenhagen, Copenhagen, Denmark Bottle Hero Full time

Bottle Hero, a revolutionary marketplace for wine and spirits, is seeking an experienced Customer Care Hero to join its team. As the first point of contact for customers across the globe, this role presents a unique opportunity to make a meaningful impact on customer satisfaction, lifetime value, and product adoption.

About the Role

This dynamic position requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences. The ideal candidate will be fluent in Danish and English, have at least one year of experience in customer service, and be proficient in using various software applications.

Key Responsibilities
  • Customer Communication: Handle inbound calls, chats, and emails with warmth and professionalism, ensuring timely resolutions for payments, accounts, and questions.
  • Problem-Solving: Tackle time-sensitive issues, troubleshoot, and provide effective solutions to meet customer needs.
  • Quality Ambassador: Uphold Bottle Hero's mission to provide the best customer experience possible by maintaining high standards of quality and attention to detail.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to streamline workflows, improve products, and drive business growth.
What We're Looking For

We're seeking a highly motivated and empathetic individual who thrives under pressure, communicates effectively, and is passionate about delivering exceptional customer experiences. If you're looking for a challenging and rewarding role that offers opportunities for growth and visibility, apply now

Why Join Bottle Hero?

As a fast-growing startup, Bottle Hero offers a dynamic and supportive work environment, opportunities for professional growth, and a chance to make a meaningful impact on the wine and spirits industry.



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