Customer Service Ambassador for Night Operations
3 days ago
Company Overview:
">We are a dynamic and innovative company, Livezoku, that is revolutionizing the hospitality industry by providing a unique blend of hotel services and community living. Our mission is to create unforgettable experiences for our residents and guests.
Salary:
">The estimated salary for this position is €30,000 - €40,000 per year, depending on experience and qualifications.
Job Description:
">We are seeking a skilled Customer Service Ambassador for Night Operations to join our team. As a key member of our night staff, you will be responsible for ensuring that our residents and guests receive exceptional service during their late-night stays with us.
You will provide a warm welcome and assist with check-ins and check-outs, as well as help with any requests or issues that may arise during the night. You will also be responsible for security and emergency response, working closely with our Duty Manager to ensure a smooth handover in the morning.
In addition, you will be required to prepare and serve drinks at the end of the night, tidy up our bar and Social Spaces, and set up meeting rooms for the next day.
Responsibilities:
">- Welcome and assist residents and guests during their late-night stays
- Provide exceptional customer service, addressing any requests or issues that may arise
- Work closely with the Duty Manager to ensure a smooth handover in the morning
- Prepare and serve drinks at the end of the night
- Tidy up our bar and Social Spaces
- Set up meeting rooms for the next day
- Ensure security and emergency response measures are in place
Requirements:
">- Previous experience in hospitality or a similar customer-facing industry
- Fluency in English; any other languages are a bonus
- EU resident or valid working and living permit for Denmark
- Availability to work nights (11pm-7am) with flexibility for shifts during weekdays and weekends
- Ability to work independently and as part of a team
Benefits:
">We offer a competitive salary, pension, and health insurance, as well as cool benefits like free after-work drinks, discounts, and friends & family rates at all Zoku locations. You'll also enjoy a fun, young, multi-national company culture, exciting on-the-job training opportunities, and events throughout the year to celebrate achievements and milestones.
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