Experience Leader for Customer Delight

3 days ago


Copenhagen, Copenhagen, Denmark Canada Goose Full time
Customer Experience Lead Job Overview

We are seeking a seasoned Experience Leader to spearhead customer delight initiatives and drive exceptional service standards in our Copenhagen store.

About the Role

As an Experience Leader, you will be responsible for creating engaging customer journeys, fostering a culture of excellence, and leading a team of Brand Ambassadors. Your expertise in customer relationship management tools, retail math, and metrics will enable you to analyze key performance indicators and develop action plans that drive business growth.

You will embody Canadian Warmth, demonstrating exceptional customer service skills, and convey warmth in each interaction. Your ability to stand for long periods, work flexible hours, and lead a high-performing team will make you an ideal fit for this role.

Key Responsibilities:
  • Deliver superior customer service experiences reflective of Canadian Warmth, tracking and measuring relevant KPIs.
  • Guide, coach, and demonstrate service and selling behaviors that drive KPIs, reflect a luxury culture, and foster a highly accountable and effective brand representation.
  • Address customer issues, coach the team on resolutions, and maintain an inclusive and diverse working environment.
  • Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top clients using provided tools.
  • Support talent development and ongoing education for the store team, cultivating growth and employee engagement.
What We Offer

At Canada Goose, you'll experience purpose in keeping the planet cold and people warm. You'll join a movement that belongs to something bigger, embracing diversity and removing barriers to create an inclusive culture and equitable workplace.

We offer a comprehensive Total Rewards Program, opportunities for career growth through internal and external programs, and recognition through Goose Rewards & ICON Rewards. You'll also enjoy access to tools and resources supporting physical and mental health, change, and colleague connections.

About Us

Cowboy boots and parkas might seem worlds apart, but at Canada Goose, we've built something great – an iconic lifestyle brand with an inspirational story. Here, you'll find opportunities to try new things, learn, do meaningful work, and take ownership of your career.



  • Copenhagen, Copenhagen, Denmark TD Full time

    As a Customer Experience Associate at TD Canada Trust, you will play a key role in building deep and long-lasting relationships with our customers.You will be responsible for processing financial transactions accurately and providing excellent customer experience. Your charming personality will make interactions delightful, and you will help customers...


  • Copenhagen, Copenhagen, Denmark Danske Bank Group Full time

    About the RoleWe are seeking a driven Senior Product/UX Designer to join our design team at Danske Bank Group, focusing on delivering exceptional customer experiences through data-driven solutions.This is an exciting opportunity to work with a talented team of designers and product experts, shaping the future of digital banking and creating unified solutions...


  • Copenhagen, Copenhagen, Denmark Dixa Full time

    About the RoleWe are seeking a highly skilled Customer Experience Lead to join our team at Dixa. This is a full-time, remote opportunity based in the USA.Job DescriptionThe Customer Experience Lead will play a key role in ensuring the satisfaction, retention, and success of our customers. As the primary point of contact, you will advocate for customer needs...


  • Copenhagen, Copenhagen, Denmark IT Minds Full time

    Drive Loyalty and Engagement at ScaleWe're seeking a seasoned Account Director to lead our efforts in developing and implementing impactful loyalty programs across 30+ markets. With a strong background in customer loyalty principles and experience driving engagement and repeat business, you'll be the strategic force behind cultivating deeper brand...


  • Copenhagen, Copenhagen, Denmark momondo Full time

    About KAYAKKAYAK is a leading travel search engine, part of Booking Holdings (NASDAQ: BKNG). We help people find their perfect flight, stay, rental car, cruise, or vacation package. Our platform processes billions of queries across our platforms.We are transforming the in-travel experience with our app and new accommodation software. Our team is seeking a...


  • Copenhagen, Copenhagen, Denmark Danske Bank Full time

    We are seeking a seasoned leader to drive our customer engagement strategy for Personal Customers Denmark. In this role, you will lead the development and execution of commercial initiatives that enhance customer growth and satisfaction.As a key member of the Insights & Engagement organization, you will collaborate with cross-functional teams to foster a...


  • Copenhagen, Copenhagen, Denmark VML MAP Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Strategist to join our team at VML MAP. As a key member of our team, you will be responsible for developing and implementing customer-centric strategies that drive business growth and customer satisfaction.About the RoleThe ideal candidate will have a deep understanding of customer experience...


  • Copenhagen, Copenhagen, Denmark Roland Europe Group Ltd Full time

    About Roland Europe Group LtdRoland Europe Group Ltd is a world leader in the design, manufacture and distribution of electronic musical instruments. We are committed to providing an exceptional customer experience through our products and services.Job DescriptionWe are seeking a Customer Experience Representative to join our team at our brand new showroom...


  • Copenhagen, Copenhagen, Denmark Music Tribe Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Excellence Leader to join our team at Music Tribe. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth.In this role, you will be responsible for leading our technical support team and implementing...


  • Copenhagen, Copenhagen, Denmark Alimentation Couche-Tard inc. Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Leader to join our team in Copenhagen, Denmark. This is a fantastic opportunity for an individual who wants to take on a key role in shaping the future of our digital products and services.Job DescriptionAs a Digital Transformation Leader, you will be responsible for guiding the development...


  • Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full time

    Flying Tiger Copenhagen is on the lookout for a Customer Retention Manager to lead our customer service team and develop data-driven strategies to reduce churn. The ideal candidate has at least 3 years of experience in Customer Service Management, preferably with experience working with Fresh Customer Service Suite and Shopify.About the Role:Lead Customer...


  • Copenhagen, Copenhagen, Denmark Tamigo Full time

    Make a Lasting Impact with TamigoWe believe in making the customer experience effortless. Our customers rely on us for optimizing their budget planning, forecasting their staffing needs, and more.As a member of our team, your role is to provide exceptional support and help shape our solution to meet customer expectations.To succeed in this position, you'll...


  • Copenhagen, Copenhagen, Denmark momondo Full time

    We are seeking an exceptional Customer Experience Ambassador to join our team at KAYAK Cambridge, part of Booking Holdings. Located in Cambridge, MA, this role offers a unique opportunity to be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands.About the Role:This is an exciting opportunity for a dedicated and...


  • Copenhagen, Copenhagen, Denmark Alfa Laval Corporate AB Full time

    OverviewAlfa Laval Corporate AB is a pioneering company in the field of innovative solutions for energy, food, water, and shipping. We are committed to creating a more resourceful and less wasteful world.About the RoleWe are seeking a skilled Customer Experience Lead to join our team. As a Customer Experience Lead, you will play a crucial role in guiding...


  • Copenhagen, Copenhagen, Denmark MeetFrank Full time

    Are you passionate about delivering exceptional customer experiences?About the RoleWe are seeking a Customer Support Specialist to join our team, empowering restaurateurs with an all-in-one Guest Experience Management platform.Your mission will be to resolve support tickets, provide mail, chat, and phone support, and understand customer needs to increase...


  • Copenhagen, Copenhagen, Denmark Gastrojob ApS Full time

    We are looking for dedicated and service-oriented individuals to join our team at WAKHA Tivoli Foodhall.Company OverviewGastrojob ApS is a reputable company operating in the food industry, with a strong presence in the vibrant Tivoli Garden. Our restaurant offers a unique dining experience inspired by North African flatbread, creating an inviting ambiance...


  • Copenhagen, Copenhagen, Denmark E Conomic Full time

    Welcome to a unique opportunity at E-Conomic, where you can make a real impact on the financial and accounting world. We are seeking an experienced Senior User Experience Strategist to join our team in Carlsberg Byen.As a Senior User Experience Strategist, you will play a key role in shaping the user experience of our product, which impacts thousands of...


  • Copenhagen, Copenhagen, Denmark F. Hoffmann-La Roche AG Full time

    About the RoleAt Roche Diagnostics A/S, we're seeking a highly skilled Customer Experience Partner to join our Commercial Team. As part of a collaborative environment, you'll work closely with hospital laboratories across Denmark, building and maintaining long-lasting customer relationships.Key Responsibilities:Act as the primary point-of-contact for lab...


  • Copenhagen, Copenhagen, Denmark Tiger portugal, s.a. Full time

    About Flying Tiger CopenhagenFlying Tiger Copenhagen is a dynamic company founded on Scandinavian values. We strive to be unique, relevant, and engaging in everything we do.Job OverviewWe are seeking a Customer Experience Manager to join our team. This role will involve crafting compelling customer experiences through innovative email and membership...


  • Copenhagen, Copenhagen, Denmark momondo Full time

    As a leading travel search engine, KAYAK is at the forefront of helping people find their perfect flight, stay, rental car, cruise, or vacation package. With billions of queries across our platforms, we strive to deliver exceptional experiences for our customers. Our team in Cambridge, MA, plays a critical role in ensuring seamless interactions with...