Sales and Service Representative
1 week ago
At Samsonite International S.A, we are seeking a highly motivated and customer-focused Sales Advisor to join our team in Copenhagen.
This is a part-time opportunity that requires the ability to work 10 hours per week. As a Sales Advisor, you will play a key role in delivering exceptional customer service and driving sales growth by projecting a positive image of the Company at all times.
Key ResponsibilitiesCustomer Service/Sales- Offer expert advice on Samsonite products, ensuring a friendly shopping experience for customers.
- Provide demonstrations of products, highlighting their features and benefits.
- Maintain detailed product knowledge to maximize sales and drive add-on sales.
- Be knowledgeable about store layout, products, and stock availability.
- Deal with customers in a cheerful, polite, and efficient manner, considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions efficiently and professionally, adhering to Company Procedures.
- Be aware of Samsonite after-sales service, Supplier's warranties, and areas covered.
- Maintain awareness of sales promotions, incentives, and product brochures.
- Be aware of all sales figures, targets, and commission on a daily/weekly/period basis.
- Process deliveries and communicate any discrepancies efficiently.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
- Ensure security issues are acted upon where possible and reported to Management.
- Remain vigilant when dealing with stock and monies, ensuring Company Procedures are always followed.
- Maintain high standards at all times within the branch.
- Ensure cleaning is carried out daily and look after all fixtures, fittings, and stock.
- Handle telephone enquiries in a polite, helpful, and efficient manner; ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
- Report for work 10 minutes before the start of the shift to prepare for the scheduled start time.
- If absent or late, contact the store at the earliest opportunity to allow for alternative arrangements.
- Inform Manager directly via telephone if unable to attend work.
- Make up lost business time and discuss with Manager.
- Attend training courses as directed by Store Manager, arriving at the venue in a timely manner.
- Adhere to company attendance policy.
- Maintain a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.
- Act upon accidents or potential dangers to staff or customers, reporting to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
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