Digital Customer Experience Manager

1 day ago


Ballerup, Ballerup Kommune, Denmark Acquia Full time

Acquia empowers ambitious brands to create digital experiences that drive customer engagement. Our Digital Experience Platform (DXP) enables marketers, developers, and IT teams to rapidly compose and deploy digital products and services that enhance conversions and business growth.

We are a global company with employees in over 30 countries, building for the future. We're looking for a Customer Success Manager who will be a contributing member of our Global Customer Success team.

The Role

You'll deliver a world-class success experience for our customers, working with various cultures and types of people. You'll interact with well-known customer names across multiple countries, doing great work for the community and people with disabilities.

Key Responsibilities
  • Act as an ambassador for our customers, ensuring they're onboarded to our platform effectively.
  • Educate clients on product information, including function, specifications, purpose, and developments in product design.
  • Work with internal teams, including sales, product, marketing, and support, to meet and exceed customer expectations.
  • Check in with clients regularly, providing them with a seamless customer experience.
  • Respond to customer support issues in a timely and professional manner.
  • Identify upsell opportunities to expand the customer's use and value from the platform, generating more revenue.
Requirements
  • 2+ years of service experience.
  • Knowledge or interest in web development (HTML and Accessibility is a plus).
  • Professional business acumen with strong written and verbal communication skills.
  • Sense of ownership and pride in your work.
  • Maintain, organize, and set priorities throughout your business day.
  • Strong work ethic with a desire to learn and grow.
  • Working knowledge of Intercom, Zendesk, or equivalent customer support systems (a plus).
  • Working knowledge of Google Suite.
  • Ability to speak Norwegian or Swedish (preferred).
About Us

We're Acquia, a market leader in the analyst community, listed as one of the world's top software companies by The Software Report. We value our customers and strive to provide an exceptional experience through our Digital Experience Platform.

We're committed to diversity and inclusion, considering all candidates without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.



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