IT Service Management Professional

5 days ago


Copenhagen, Copenhagen, Denmark Thrive IT Systems Full time

Thrive IT Systems is seeking a highly skilled IT Service Management Professional to join our team. As an IT Service Management Professional, you will be responsible for delivering high-quality IT services and support to our clients.

Job Description

The primary role of the IT Service Management Professional is to manage and maintain our IT infrastructure and services, ensuring that they are delivered efficiently and effectively.

Key Responsibilities
  • IT Infrastructure Management: Manage and maintain our IT infrastructure, including servers, networks, and desktops.
  • IT Service Delivery: Deliver high-quality IT services and support to our clients, including incident and problem management, change management, and release management.
  • Service Level Management: Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs).
  • Reporting and Analytics: Generate reports and analytics to help us make informed business decisions.
Requirements

To be successful as an IT Service Management Professional, you will need:

  • ITIL Foundation Certification
  • ServiceNow Administrator Certification
  • Strong understanding of IT service management principles and practices
  • Excellent communication and analytical skills
  • Ability to work in a fast-paced environment


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