Head of Service Management

7 days ago


Copenhagen, Copenhagen, Denmark SonaGás ER Full time


We're Hiring: Head of Service Management


Employment Type:
Full-Time


Level:
Open to All

We're seeking a dynamic
Head of Service Management
to lead our service teams, optimize operations, and ensure top-notch client satisfaction . If you thrive in leadership, strategic planning, and process improvement, this role is perfect for you


Key Responsibilities

  • Lead and mentor service teams
  • Develop and implement service strategies
  • Monitor and improve service performance metrics
  • Collaborate with cross-functional departments
  • Ensure seamless service delivery and customer satisfaction
  • Handle escalations and provide solutions efficiently


Requirements

  • Proven leadership and team management skills
  • Strong knowledge of service management practices
  • Excellent problem-solving and decision-making abilities
  • Effective communication and stakeholder engagement
  • Proactive, organized, and results-driven mindset


What We Offer

  • Opportunity to lead strategic service operations
  • Collaborative and innovative work culture
  • Professional growth and executive mentorship
  • Exposure to high-level operational decision-making
  • Recognition for leadership excellence and impact


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