fashion boutique client marketing manager, scandinavia

Chanel Scandinavia is looking for a dynamic and experienced Fashion Boutique Client Marketing Manager, Scandinavia, to bring our client strategy to life across our three Fashion boutiques located in Copenhagen, Stockholm, and Oslo.

In this role, you will be central to our client engagement initiatives and responsible for developing and executing our client strategy within the Boutiques. You will work in synergies with many departments (marketing, operations, learning, indirect procurement, external agencies…) and collaborate closely with the Boutique teams.

The position is based in Copenhagen and reports to the Fashion Client Marketing Manager, who is based in Amsterdam and responsible for Benelux and Scandinavia.

THE IMPACT YOU CAN CREATE AT CHANEL
Offer the ultimate
client experience
Empower all Boutique teams to provide the ultimate client experience.

• Support the rollout of new services and digital tools, monitor their adoption, and share user feedback.
• Track client satisfaction metrics (client surveys, mystery shopping visits) and report insights to the management team.
• Ensure the adoption of the « CHANEL & moi » philosophy and collaborate with the Operations team to follow up on after-sales services (commercial gestures, client complaints, etc.), ensuring smooth case resolution.
• Oversee all hospitality services (welcoming, food and beverage, etc.). Implement the gifting strategy in accordance with guidelines and budget.

Develop and share
client knowledge
at boutique level

• Manage and maintain the quality of the client database, ensuring strict compliance with data privacy regulations, and serve as the main point of contact for all client database-related matters.
• Follow client KPIs, share weekly and monthly client analysis, study quantitative and qualitative data to understand client profiles and trends.
• Onboard, support, and infuse the clienteling mindset and philosophy with every Fashion Advisor. Monitor Fashion advisors' performance in client engagement and portfolio development.
• Ensuring the achievement of Fashion Advisors' clienteling objectives through one-to-ones, close support, and ongoing follow-up.

Orchestrate Boutique
clients event

• Organize all in-boutique client events, from client targeting and sourcing partners to execution, in line with brand guidelines and client engagement objectives.
• Be an ambassador of the House during in boutique events (clients personalized welcome, coordination of external partners…).
• Manage logistics and organization for shows and other client events.
• Ensure both quantitative and qualitative follow up post-events.
• Track and monitor the event budget.

You are energized by:

• The history and heritage of The House of CHANEL
• Working in a dynamic and client-centric environment.
• You thrive in roles that require a mix of analytical and soft skills, project management, and the ability to onboard teams and drive collective energy.
• You enjoy navigating complexity and supporting change on an ongoing basis.

What you will bring to the team:

• Previous experience of 5 years minimum in Retail or Fashion Marketing.
• Transversal management. Both « hands on » and strategic thinker.
• Strong analytical skills
• Strong organizational skills
• Multi-tasker, proactive, human driven and client centric.
• Great relation skills and ability to onboard the teams and bring a collective energy.
• Client facing role.

This role will require weekly business trips to Stockholm and Oslo.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.