Product Documentation Specialist

Become part of a rapidly growing technology company with an important purpose of developing the best software products to prevent and fight crime. We make sure that police authorities and intelligence services always have the best technological solutions, which give them optimal conditions to protect citizens in the city, on the street and in our homes.

Can you turn technical complexity into product clarity? Are you motivated by working closely with empowered engineering product teams, and helping them communicate the value of their creations by converting complex technical details into clear and understandable language for both technical and non-technical stakeholders?

To join our Development Team, we are looking for an experienced Product Documentation Specialist with a commercial mindset, who wants to own our product documentation and be responsible for its freshness, develop and maintain product presentations, feature sheets etc.

Product Documentation Specialist

As our Product Documentation Specialist, you will be embedded into our Enabling Community, which supports our Development Team providing world-class products for police organizations and intelligence services. In this role, you will be working closely together with our QA documentation specialist.

Your primary role will be bridging the communication gap between Development teams and other parts of the organization and supporting product launches in close coordination with our Marketing Team. This includes working closely with empowered product teams to help them create accurate and non-complex communication in line with company marketing principles.

Your responsibilities may include:

• Translate technical jargon in various Development Team documents into clear and accessible language.
• Create and maintain technical documentation.
• Collaborate with technical teams to understand new products and updates.
• Plan and deliver communication campaigns for technical products directly with teams.
• Manage internal and external communication channels related to technical content.
• Contribute to continuous improvement initiatives to optimize documentation workflows.

About you:
You have 3+ years of experience with technical communication from a similar role and with relevant technologies and tools. You have a proven ability to understand and translate technical information into accessible language. You have a Degree in Communication, Information Technology, or a related field, and you have excellent English writing skills and verbal communication skills.

You are motivated by enabling non-technical stakeholders understand complex technical products and by learning about the latest technologies. You can work independently, and at the same time, you are a great team player, sharing ideas and knowledge with your colleagues.

It is an advantage if you have experience with:

• Technical communication with police organizations and intelligence services
• User focused writing
• Graphical design skills
• Presentation Software
• Adobe Creative Suite
• Markdown
• GIT repositories 

Be part of the XCI-Team
You will be part of our creative community of 140+ experts who believe in XCI's core purpose of protecting us all from criminal threats. Our customer projects are never "mission impossible", but they have a personal meaning - and are also a dream that comes true for most of us.

As part of the XCI team, you should expect to work with motivated and happy colleagues in a dynamic work environment. The informal XCI culture has "freedom under responsibility" as its internal motto, which allows you flexible working hours and a good work/life balance. We prioritize employee development very highly and, there is always a focus on your professional and personal development.

Application
If you have any questions about the position, you are welcome to contact Head of Development - Enabling Services & QA  Carsten Poulsen at

We hold regular interviews and end the recruitment process when the right candidate has been found.

We are looking forward to hearing from you

Due to GDPR you can only apply via the link

All employees of XCI must be able to obtain a security clearance, which is why we will ask you to present a clean criminal record during the recruitment process.