IT Support Specialist

Ready to take ownership of IT operations in a fast-moving, international SaaS environment?
Are you looking for a challenging role where you can independently manage IT systems, support a scaling organisation, and play a pivotal role in building a robust technical foundation? Do you want to collaborate closely with a dynamic, international team and make a meaningful impact on a rapidly growing SaaS company? If so, read on
The Opportunity And What We Offer
Formalize is scaling rapidly across Europe, and as our IT Support Specialist, you'll be at the core of ensuring our technology supports this growth. Your role will be instrumental in managing IT operations for a scale-up with four international offices (Aarhus, Madrid, Copenhagen, and Milan) and a team of 150+ talented professionals.

This role will report to the Global People Director and work closely with the People Operations team and the Product and Operations departments.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy in managing IT infrastructure and systems
• Join a diverse, social, and collaborative team across multiple countries

Your Responsibilities

• The first line of IT support across all our locations
• Set up devices, manage access, and handle onboarding/off-boarding
• Keep systems running smoothly (Google Workspace, cloud tools, macOS)
• Monitor performance and troubleshoot issues
• Own our internal IT support channel
• Help keep our data safe and systems compliant

Qualifications And About You

• 2-4 years experience in IT support
• Experience providing IT support in a company with 100+ employees
• Experience in providing remote IT support
• Great with Google Workspace, cloud tools, and macOS
• Confident supporting non-tech teams
• Solid understanding of networks, security, and device management
• Fluent in English

About Formalize
Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan and Madrid. Currently we are a team of +150 people from 14 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups.

Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.

This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way we established strong partnerships and a base of satisfied customers. Our commitment was recognised through the best customer support, which earned us reputation as a customer-centric pioneer. But now, we extended our expertise to a larger compliance universe including data compliance, risk and privacy.

Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

Our Values

• You Thrive with Ambition: You're motivated by ambition and strive for exceptional results. You love to grow professionally and personally. You demand greatness from yourself and others.
• You Strive For Impact Through Pragmatism: Execution is key: you get stuff done and relentlessly pursue impactful outcomes. You meet problems with pragmatic solutions to create impact for customers and stakeholders. You stay flexible and proactive as priorities shift and the company grows.
• You Are Passionate and Honest: You celebrate wins enthusiastically, and share mistakes as fuel for growth. You give colleagues honest feedback, challenge them constructively, because you respect them. You proactively share knowledge and foster a culture of teamwork.

Recruitment Process

• Send application and upload relevant information
• Completion of Talent test
• 15-minute online interview with our Talent Acquisition team
• 30-minute online interview with our Global People Director
• 60 minutes in-person final interview with our Global People Director & Tech Lead

Apply by attaching your resume and any other relevant information.

For more information or questions, don't hesitate to get in touch with the responsible recruiter on the Talent team.