VP of UX, Research and Design

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust

We're looking for a highly qualified design leader to build, manage and scale Trustpilot's User Experience, User Research and Product Design function. In this role you will critically determine and set the strategy for Trustpilot's user experiences from consumers using AI answer engines, to customer experience professionals trying to better understand their customer feedback and sentiment, to integrating Trustpilot into new agentic AI experiences.  Sound interesting?

You work hand in hand with Product Management and Engineering to craft these new wave of digital experiences for our users. This role reports to the Chief Product Officer.

What you'll be doing:

• Be the voice of our customers (both B2C and B2B) and ensure the customer is represented at all levels across the business.
• Connect teams together to ensure consistent experience and design language
• Create and direct design strategy with support from Brand and Copywriting teams
• Regularly partner with Product Management to contribute to bringing the product strategy to life through a series of north star visions
• Elevate the craft of product design by introducing career frameworks and growth profiles
• Build out a user research function to bring forward quantitative and qualitative data into the design process
• Standardise design tooling, methodologies and ways of working to streamline the product design process
• Create and build out a design system function to improve designer and engineering efficiencies and consistency
• Collaborate with brand and marketing teams to ensure a seamless experience across all customer touch points.
• Have deep knowledge of iOS and Android platforms and a mobile-first design approach
• Elevate Trustpilot's Product Design function publicly in whatever form feels natural to you: writing, speaking, tweeting, community outreach, etc.

Who you are:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Restricted Stock Units
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shop

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you

#LI-JN1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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