Customer Support Agent

6 days ago

Copenhagen, Copenhagen, Denmark Fresto Full time 450,000 - 750,000 per year

Fresto Introduction

Fresto is a fast-growing software company on a mission to optimize the way modern restaurants run. Our all-in-one platform empowers restaurateurs to simplify operations, streamline workflows, and unlock better results from daily routines to long-term growth.

We focus on what matters most: serving guests gracefully from booking to payment
,

while making every aspect of restaurant operations run smoothly from booking to books.

  • Operations:

Easy-to-use tools that create smoother flow in both front- and back-of-house
- Management:

Clear data and insights that give owners and managers more control
- Planning & Execution:

Efficient team coordination to ensure every shift runs seamlessly

With proven results and the backing of top industry investors, we're scaling rapidly in Denmark and across Europe. Our passionate team is driven by one goal: helping restaurants thrive by making their daily flow effortless and their business stronger.

The Role

As a Customer Support Agent at Fresto, you'll be the friendly and reliable first point of contact for our customers. Whether by phone, chat, email, or on-site visits, you'll ensure they feel supported, confident, and satisfied as they use our product and partner hardware. You'll also work closely with our Customer Success Managers to help customers succeed across their journey.

Responsibilities

  • Deliver outstanding customer service in Danish and English through venue visits, phone, chat, and email.
  • Support customers during onboarding and partner account creation.
  • Raise and manage support tickets to ensure accurate tracking and timely resolution.
  • Meet SLA targets across all channels while keeping a steady, professional pace.
  • Escalate inquiries to the right teams when needed.
  • Contribute to our knowledge base, playbooks, and scalable support processes.
  • Collaborate cross-functionally with Customer Success, Product, and Sales, sharing customer insights that shape our roadmap.
  • Participate in the out-of-hours support rotation to ensure customers are supported around the clock.
  • Maintain high standards of organisation through accurate data entry into our helpdesk, CRM, and phone systems.

What we're looking for

We're looking for someone with a true service mindset, empathetic, calm under pressure, and motivated to help others. Ideally, you bring:

  • Experience in Customer Care, Support, or Service roles.
  • Knowledge of the hospitality industry and a passion for helping restaurants succeed.
  • Strong communication skills in Danish and English; confident in video calls.
  • Organisational skills to manage multiple tickets and priorities while keeping data precise.
  • A proactive, problem-solving mindset and technical curiosity.
  • Flexibility to work shifts, including evenings and weekends, as part of our customer-first approach.

Why join Fresto?

At Fresto, you'll join a team shaping the future of hospitality technology. We offer:

  • A chance to make an impact in a fast-growing company where your ideas are valued.
  • Professional growth opportunities with training and ongoing support.
  • A collaborative, supportive team culture with clear purpose and room to learn.
  • A flexible work setup.

How to apply?

Curious about the role or have questions? Feel free to reach out to Helena Small, Head of Customer Success, at

Our selection process includes a mix of interviews and a talent discovery assessment. We're reviewing applications on an ongoing basis and will fill the position once we find the right match. Applications are open until
October 31, 2025

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