Customer Support Agent

What We Need
Corpay is currently looking to hire a Customer Support Agent within our Corpay One division. This position falls under our International Vehicle Payments line of business, located in Copenhagen, Denmark. In this role, you will collaborate with the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first-class service to both internal and external customers.

In this role, you will be reporting to the Customer Support Manager.

How We Work
As a Customer Support Agent, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in our Copenhagen office

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

• Working collaboratively with key stakeholders across the UK Commercial team.

• Identifying opportunities for improvements that are related to driving revenue opportunities

• Delivering a positive customer experience and driving efficiency savings.

• Weekly KPI reporting to demonstrate performance and improvement opportunities.  

• Identifying and delivering process improvements to enhance operational efficiency across the Commercial team(s) and reduce customer attrition.  

• Resources planning for the Commercial Department to ensure key business functions are resourced appropriately.  

• Supporting cross functional activity aligned to the UK project initiatives to ensure execution of processes are as efficient and effective as possible.  

• Implementing and monitoring operational performance measures through the use of analytics tools that can be used to proactively identify areas for improvement and inform decision making that is related to the Commercial Team's strategic objectives.  

• Evaluating performance and providing constructive feedback on performance levels that enhances and develops skills, knowledge and techniques.  

• Assessing strengths and weaknesses of performance levels and identify areas for further development, using tried and tested coaching techniques.  

Qualifications & Skills

• Minimum of 1 years' experience in customer service or support, ideally within a SaaS company.

• Excellent verbal and written communication skills in both Danish and English - Essential

• Strong customer-focused mindset with proven commitment to satisfaction.

• High attention to detail with a consistent standard of quality.

• Self-motivated and reliable in delivering on commitments.

• Hands-on experience in technical support and troubleshooting.

• Familiarity with ticketing systems and support workflows (preferably Jira and Intercom).

• Strong IT and computer skills.

Benefits & Perks

• A chance to join a dynamic and collaborative team.

• Opportunities to develop leadership skills by acting as a backup for the Support Manager.

• The ability to make a meaningful impact in a global SaaS company.

• Annual six-week paid vacation.

• 5% company-paid pension, after successfully completing the 3-month trial period. Health Insurance, after successfully completing the 3-month trial period.

• Hot and cold beverages, including coffee, tea and sodas.

• A great selection of snacks

• Healthy Lunch program.

• Option to opt-in to our massage program, after succeeding the 3-month trial period.

Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

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Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.