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Customer Experience Supervisor

1 month ago

Copenhagen, Denmark Zimmer Biomet Full time
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

  • Responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales teams and the Customer Experience team of Nordics and the Global Supply Chain Center
  • Responsible for leading and motivating the Customer Experience team


How You'll Create Impact

  • Leading and supporting the Customer Experience team
  • Optimizing tasks, processes and planning within the team
  • Maintaining a high level of customer satisfaction
  • Monitoring price agreements and conditions for all customers
  • Allocating products
  • Monitoring of the order processing and reservations for instruments to be borrowed in connection with the surgeries
  • Leading and maintaining master data and E-business applications as a key user of the SAP system
  • Monitoring FSCAs (Field Safety Corrective Actions)
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions.

What Makes You Stand Out

  • Fluent in English, in both speech and writing
  • any other Nordic language is considered a plus
  • IT Literate (MS Office, SAP)
  • Good understanding of Sales processes
  • Experienced in production planning
  • Strong customer focus
  • Good analysis and problem solving skills
  • Good systematic thinking
  • Good in facilitating teamwork
  • Good in proactive communication


Your Background

  • Bachelor's degree in Logistics or Supply Chain Management, or equivalent through professional experience
  • At least 3 years of relevant professional experience within Customer Experience


Travel Expectations

5%

EOE/M/F/Vet/Disability