Customer Experience Coordinator

4 weeks ago


Copenhagen, Copenhagen, Denmark Scandlines Deutschland GmbH Full time
Customer Experience Coordinator

We are seeking a highly organized and customer-focused colleague to join our Campaigns & Customer Experience team as our new Customer Experience Coordinator.

In this role, you will be responsible for ensuring exceptional customer experiences by analyzing and understanding customer interactions, resolving inquiries, and coordinating service improvement initiatives.

You will collaborate with various departments across the company to streamline processes, gather customer feedback, and develop strategies to enhance customer satisfaction.

Strong communication skills, attention to detail, and a passion for delivering high-quality service are essential for success in this position.

As a part of the position is being close to our colleagues, we expect a willingness to travel between our locations and onboard our ferries.

Key Responsibilities
  • Assist in developing Scandlines customer experience strategy
  • Implement and coordinate/execute CX initiatives
  • Carry out training sessions with Danish employees in collaboration with an internal trainer
  • Curious about customers inquiries and complaints to help resolve promptly and professionally
  • Analyze customer feedback and recommend improvements
  • Coordinate with internal teams and the teams in the harbors, on board and in BorderShop to ensure seamless service delivery
  • Monitor and report on customer satisfaction metrics


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