Customer Experience Coordinator

1 month ago


Copenhagen, Copenhagen, Denmark Scandlines Deutschland GmbH Full time
Job Title: Customer Experience Coordinator

We are seeking a highly organized and customer-focused colleague to join our Campaigns & Customer Experience team as our new Customer Experience Coordinator.

In this role, you will be responsible for ensuring exceptional customer experiences by analyzing and understanding customer interactions, resolving inquiries, and coordinating service improvement initiatives.

You will collaborate with various departments across the company to streamline processes, gather customer feedback, and develop strategies to enhance customer satisfaction.

Strong communication skills, attention to detail, and a passion for delivering high-quality service are essential for success in this position.

Key Responsibilities:
  • Assist in developing Scandlines customer experience strategy
  • Implement and coordinate/execute CX initiatives
  • Carry out training sessions with Danish employees in collaboration with an internal trainer
  • Curious about customers inquiries and complaints to help resolve promptly and professionally
  • Analyze customer feedback and recommend improvements
  • Coordinate with internal teams and the teams in the harbors, on board and in BorderShop to ensure seamless service delivery
  • Monitor and report on customer satisfaction metrics

You probably have an academic degree and +3 years' experience working hands-on with customer experience strategy, implementation, and coordinating/executing CX initiatives.

Personal Skills:
  • Strong communication and problem-solving skills
  • Skilled in stakeholder management
  • Experience in sales, customer service or related field
  • Ability to work in a fast-paced environment
  • Good communication skills in Danish and English. Proficiency in German is an advantage
  • An outgoing, positive and good feeling of talking to people at all levels
What We Offer:

We offer a challenging and exciting job in a dynamic organization. You will be a part of a team that consists of enthusiastic and highly skilled colleagues, with an informal work environment.

You will be located in our office in Copenhagen or Rødby, but we expect that you will be present a few days a week on our ferries.

We offer a competitive salary based on your qualifications and additionally; pension scheme, health care insurance, canteen, special days off and various discount agreements.



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