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Customer Experience Supervisor

1 month ago


Copenhagen, Denmark Zimmer Biomet Full time
JOB DESCRIPTION

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.


What You Can Expect

Responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales teams and the Customer Experience team of Nordics and the Global Supply Chain Center Responsible for leading and motivating the Customer Experience team 

How You'll Create Impact

Leading and supporting the Customer Experience team  Optimizing tasks, processes and planning within the team  Maintaining a high level of customer satisfaction  Monitoring price agreements and conditions for all customers  Allocating products  Monitoring of the order processing and reservations for instruments to be borrowed in connection with the surgeries  Leading and maintaining master data and E-business applications as a key user of the SAP system  Monitoring FSCAs (Field Safety Corrective Actions) 

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions. 

What Makes You Stand Out

Fluent in English, in both speech and writing any other Nordic language is considered a plus IT Literate (MS Office, SAP)  Good understanding of Sales processes  Experienced in production planning  Strong customer focus  Good analysis and problem solving skills  Good systematic thinking  Good in facilitating teamwork  Good in proactive communication 

Your Background

Bachelor's degree in Logistics or Supply Chain Management, or equivalent through professional experience  At least 3 years of relevant professional experience within Customer Experience 

Travel Expectations

5%


EOE/M/F/Vet/Disability