Customer Service Project Manager
3 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and collaborative environment? We are looking for a Customer Service Project Manager to join our Obesity International Operations team at Novo Nordisk. If you are ready to make a difference and drive excellence in customer service, read on and apply today for a life-changing career.
The role is reporting to the VP, Obesity and will collaborate closely with the Customer Service Lead.
The Position
The successful candidate will play a pivotal role in project coordination and task management, ensuring the seamless execution of business activities in collaboration with stakeholders within IO-SO (International Operations-Strategic Operations), Regions, affiliates, and Global. Additionally, they will be responsible for fostering organizational engagement and driving effective communication strategies, while also providing support for ad-hoc project management tasks across all Therapeutic areas within Novo Nordisk.
Plan and coordinate business activities in collaboration with multiple stakeholders to ensure initiatives run smoothly, on time, and within budget. Drive the organization's readiness, energy, and ownership of the new customer service setup by fostering the right level of engagement and adoption of upcoming changes. Develop and deliver engaging and timely communication to the organization using various channels, reports, newsletters, and the IO CS community network. Assist with budgeting, planning, and other ad-hoc project management tasks as needed. Coordinate strategic and tactical project management activitiesQualifications
The ideal candidate should hold a degree in a relevant field such as Communication, Organisational Development, Business Administration, or a similar discipline. Experience as a consultant or change communicator, involvement in global project rollouts, and managing change for large business transformation initiatives within a global organization is highly appreciated. Customer service or customer engagement principles experience is advantageous, along with the ability to influence others, maintain focus, and demonstrate effective verbal and non-verbal communication and visual creativity. Experience in the learning and development field is also seen as an advantage.
Demonstrated project management experience (5+ years) with a preference for agile project execution models Familiarity with the pharmaceutical industry across the value chain Experience in change management for large business transformation initiatives Proficiency in customer service or customer engagement principlesAbout the Department
Headquartered in Zurich, International Operations (IO) covers 22 time-zones and has over 16,000 employees around the world working passionately to change over 25 million patients’ lives each day. At Novo Nordisk, we aim to hire the best talent and support their development by acting as a Talent Incubator. To ensure the development of our high potential talents at Novo Nordisk, the International Operations, Strategic Operations (IO-SO) organisation serves as a Talent Hub which offers employees the opportunity to gain exposure to and experience in the strategic office and establish their international network.
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