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Customer Success Project Manager
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We are seeking a highly skilled and detail-oriented Customer Success Project Manager to join our team at TruLab, Real-Time Technology for Clinical Trial Oversight. As a key member of our team, you will be responsible for ensuring the successful execution of our projects and building strong relationships with our clients.
Key Responsibilities- Cultivate and Maintain Relationships: Develop and maintain strong relationships with our European clients and users, coordinating activities and interactions among diverse groups, both internally and externally, across multiple simultaneous projects.
- Project Coordination: Lead customer calls and communicate updates to drive timely project success, as well as site meetings and training sessions.
- Proactive Support: Monitor patient visits in real-time, offering proactive and reactive support to users.
- Cross-Functional Collaboration: Collaborate closely with site staff and pharma employees to ensure seamless implementation and prompt issue resolution.
- Client Meetings: Attend client meetings with the Head of Europe to share insight into our deployment and ongoing support process.
- Project Management: Ability to effectively manage projects concurrently with meticulous attention to detail.
- Communication: Exceptional communication skills, both verbal and written.
- Coordination: Demonstrated proficiency in coordinating actions across diverse groups of individuals. Proven experience in project management.
- Problem-Solving: Persistence and creativity to navigate obstacles and solve complex problems.
- Technology: A keen enthusiasm for leveraging new technology to drive innovation and progress.
- Education: Bachelor's Degree or equivalent.
- Language: Fluent English as well as German or French.
- Travel: Willingness to travel for client and site meetings.
- Exposure to a Rapidly Growing Company: Exposure to all facets of building a rapidly growing technology company.
- Leadership Engagement: Direct engagement with TruLab's seasoned leadership team.
- Decision-Making: Opportunity to contribute to major decision-making processes.
- Personal Development: Prospects for career advancement and personal development as the company expands.