Customer Onboarding Specialist

4 weeks ago

Frederiksberg, Denmark Timelog AS Full time
As a Customer Onboarding Specialist, you will be responsible for onboarding our new customers and ensuring they fulfill the ambition set when deciding to implement TimeLog PSA.  About the position:

As a Customer Onboarding Specialist at TimeLog, you will play a crucial role in ensuring our customers successfully adopt and implement our SaaS solution into their organizations. You will be responsible for guiding new customers through the onboarding process, providing them with the support and expertise needed to leverage our platform effectively. This role requires a combination of technical proficiency, project management skills, and excellent communication abilities to facilitate a seamless transition for our clients.

You possess excellent problem-solving skills to provide solutions and recommendations that will increase profitability and efficiency for our customers.

You have to love business optimisation, it-systems, finance and teaching others in these areas. 

The main objective of this role: 

Onboard new customers to TimeLog PSA – make them understand how it works and how to evolve their business with the system; Being a project manager for the implementation processes to make sure the customer goes through the different phases and starts using TimeLog PSA as intended; Evolve existing customers in their use of TimeLog PSA; Advice and challenge new and existing customers in which processes could benefit their business; Be the calm and steady guidance through changes in their company within our line of business; Help with change management together with the customers when introducing new business processes in TimeLog PSA; Help the customer achieve the goal of why they purchased TimeLog PSA. In this role, your responsibilities are to:
Collaborate with our sales consultants on bigger sales deals and a handover process for new customers that need implementation; Provide high-quality training to TimeLog Responsibles and end-users;Understand or have the willingness to learn general finance, KPI's and financial processes on a level so you can discuss this with CFOs;Facilitate workshops with project groups and discuss their business processes Help our customers reach their goals with the implementation of TimeLog PSA; Ensure a good handover to Customer Success after finishing the implementation; Provide ad-hoc consultancy with existing customers when they want to use TimeLog PSA more or are changing internal processes; Keep developing the internal processes around implementing customers, so we are aligned and give the same quality to all customers; Create materials for the training and sometimes for the customer to use internally; Provide feedback from the field to the organization.  Your top skills and qualifications:Native Danish language and you master English at the negotiation level in both writing and speech; it will be an advantage if you also master Swedish or German;Financial understanding (KPI figures, Bookkeeping principles, salary management); A master’s degree in Business Administration, Engineering, IT, or a related field; Experience in C-level relations; Understanding the customers' business logic; 2-3+ years’ experience maintaining client relationships; Experience and confidence in hosting web meetings/workshops; Project Management skills and consulting experience ❤️ We'd love it if:You are an empathic person; You are calm and trustworthy; You have experience with the implementation of SaaS solutions; You can put the challenges into perspective and suggest a solution; You do not mind challenging the status quo both internally and with the customers so that they can evolve their business.

We offer:

Diversity: We speak more than 15 different languages. Some TimeLoggers are young, others a bit older, some have university backgrounds, others don’t, some are city people, others prefer the country life. But you can be sure that there is room for everyone. Flexibility: Work from where you feel most productive and comfortable. Whether it’s from home, so you can pick up your kids faster or from the office. It’s up to you Never Stop Learning: We offer training and development programs because we want to see you succeed at work. Tools & Technology: We make sure that you get all the equipment and tools you need to do your work at the office, and we also make sure that your home office is properly equipped. Family & Friends: In TimeLog, we treat you as a family member and not an employee. Everyone knows each other, and many of us are close friends outside work too.

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