Client Engagement Specialist

2 days ago


Frederiksberg, Frederiksberg Kommune, Denmark The HubDanske Bank Full time
About the Position:

We are seeking a highly skilled Client Engagement Consultant to join our team at The Hub/Danske Bank. As a key member of our organization, you will play a crucial role in ensuring our customers successfully adopt and implement our SaaS solution into their organizations.

Your primary responsibility will be to guide new customers through the onboarding process, providing them with the support and expertise needed to leverage our platform effectively. This role requires a combination of technical proficiency, project management skills, and excellent communication abilities to facilitate a seamless transition for our clients.

You will be responsible for:

  • Onboarding new customers to TimeLog PSA, ensuring they understand how to use the system and evolve their business with it;
  • Managing implementation projects to ensure customers go through the different phases and start using TimeLog PSA as intended;
  • Evolution existing customers in their use of TimeLog PSA;
  • Advising and challenging new and existing customers on which processes could benefit their business;
  • Providing guidance and support during changes in their company within our line of business;
  • Helping with change management and introducing new business processes in TimeLog PSA;
  • Ensuring customers achieve their goals with the implementation of TimeLog PSA.

In this role, you will collaborate with our sales consultants on bigger sales deals and handover process for new customers that need implementation. You will also provide high-quality training to TimeLog Responsibles and end-users, understand or have the willingness to learn general finance, KPIs, and financial processes at a level to discuss this with CFOs, facilitate workshops with project groups, and discuss their business processes.

We are looking for a candidate with:

  • Native Danish language and proficient in English at the negotiation level in both writing and speech; it will be an advantage if you also master Swedish or German;
  • Financial understanding (KPI figures, bookkeeping principles, salary management);
  • A master's degree in Business Administration, Engineering, IT, or a related field;
  • Experience in C-level relations;
  • Understanding of the customers' business logic;
  • 2-3+ years' experience maintaining client relationships;
  • Experience and confidence in hosting web meetings/workshops;
  • Project management skills and consulting experience.

We offer a dynamic and inclusive work environment, flexibility, and opportunities for growth and development. If you are an empathic person, calm and trustworthy, with experience in implementing SaaS solutions, and can put challenges into perspective and suggest solutions, we would love to hear from you.



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