Technical Support Engineer

4 weeks ago

København, Denmark Templafy Full time

Copenhagen

About us:
Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and more.

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over 200 million in funding from Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

What we’re looking for:
We are looking for a Technical Support Engineer to join our already skilled global team of Technical Support Engineers.

As a Technical Support Engineer, you will be responsible for providing daily enterprise support to our customers, partners and colleagues via support tickets, screen sharing, and email. You will serve as an escalation point in support, troubleshooting highly complex issues and taking ownership of technical escalations, ensuring effective and efficient resolution without delay.

You will work closely but not exclusively with the customer organization, product managers, and engineers, ensuring the effective resolution of reported technical issues, and escalations.

Besides a strong technical foundation, you will need to communicate well, both written and verbally, operate independently, and work well in the intersection between Customer Support and Technology. To ensure support continuity, you may also be required to participate in on-call rotations to cover out-of-hours support.

You will be able to contribute with ideas, initiatives, and best practices to ensure the continued effectiveness and success of the support function with business requirements in mind as we continue to grow.

The role will expose you to SaaS technologies and environments in addition to growth opportunities personally as well as professionally.

Responsibilities:

  • Daily enterprise support to our customers, partners, and colleagues, ensuring SLAs are met or exceeded.
  • Escalation point for colleagues and support cases that require additional attention.
  • Incident handling in collaboration with site reliability engineers.
  • Documenting re-occurring issues in the form of articles, ensuring continued, effective, and responsive support.
  • Proactively contribute to the support team, shaping support procedures and new ways of working.
  • Participate in on-call rotations to cover out-of-hours support.

Requirements:

  • Academic background in Computer Science, Information Technology, or related field.
  • 2-5 years of relevant work experience (Enterprise SaaS, for example).
  • Understanding or experience in SSO technologies, MSI package installation, deployment via SCCM/Intune, Citrix/virtual machine environments, Public API and integrations, VSTO add-in and Web add-in, network analysis, and the use of developer tools.
  • Confidently navigate Windows and Mac operating systems where Microsoft Office is installed.
  • Great service-minded approach, with a positive mindset and a default customer-centric way of operating.
  • Possesses a keen eye for detail, exhibits flexibility, and works effectively within group settings.
  • Skilled in identifying and solving problems promptly, providing a positive and high-quality experience for customers.
  • Proficiency in English is required; additional language skills are valued.

Beneficial:

  • Understanding HTML, XML, JS, C#, log files.
  • Certification or theoretical understanding of Microsoft Azure.
  • Certification or theoretical understanding in ITIL, ITSM.
  • Knowledge of software development and working within Azure DevOps.

Support software stack:
Below are some of the software and environments used in support:

Zendesk Support and Knowledge, Salesforce, Slack, Zoom, Snagit, Microsoft Office and Sharepoint, Microsoft Hyper-V, Microsoft Azure DevOps, Microsoft Azure for testing, PagerDuty.

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.

  • Technical Customer Support Specialist

    4 weeks ago

    København Ø, Denmark Reshape Aps Full time

    Reshape Biotech Copenhagen Full-time Salary Competitive At Reshape we don’t just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in order to address some of...

  • Construction Engineer

    3 weeks ago

    København, Denmark Fluor Corporation Full time

    Do you excel at leading and executing Life Science projects together with your team? Do you want to be a part of building the presence of Fluor Corporation in Denmark? Do you thrive in an international environment where we design and build the world’s most challenging projects together with our clients?Then you might be our new colleague!We are looking for...

  • Interface Engineer

    4 weeks ago

    København, Denmark RWE Full time

    RWE Renewables Denmark A/STo start as soon as possible, full time, permanentRWE owns and operates offshore wind turbines throughout Europe representing a total of 3.3 GW and has first-class resources, experience and expertise covering the entire offshore wind energy value chain from development to construction and operation. With a growth target of 9 GW...

  • Technical Writer

    4 weeks ago

    København, Denmark RWE Full time

    RWE Renewables UK Management Ltd.full time, permanent This role can be based at any of our Global Offshore sites/Offices in UK, Germany, Denmark, Sweden Functional area: Logistics / Operations / Shipping; Engineering Remuneration: PCTake ownership for Technical Documentation at RWE Offshore Wind, one of the global leading Offshore Wind leaders, at the...

  • The Hub | Technical Account Manager | Logpoint

    4 weeks ago

    København, Denmark LogPoint Full time

    Technical Account Manager Logpoint Copenhagen Full-timeSalary CompetitiveLogpoint, a global leader in cybersecurity, is seeking a skilled Technical Account Manager to join our dynamic team in Copenhagen, Denmark.In this role, you'll be a crucial part of the global Customer Support & Operations team, providing localized support to our clients and assisting...

  • Technical Innovation Partner

    4 weeks ago

    København, Denmark RWE Full time

    RWE Offshore Wind GmbHTo start as soon as possible, full time, permanentAs TI Partner – Sustainability & Biodiversity you will manage a portfolio of technical innovation projects within the Technical Innovation and Engineering Teams. Further you act as an interface to our global development activities by assuming responsibility for connecting our...

  • Senior Offshore Structural Engineer

    4 days ago

    København, Denmark RWE Full time

    RWE Offshore Wind GmbH, Hamburg, Essen, Malmö, Copenhagen, Tokyo To start as soon as possible, full time, permanent “Join us to help build the foundations of a sustainable future”Inviting bright mindsDo you have the drive and ambition to help deliver a net zero future? Do you enjoy developing innovative, sustainable, cost effective solutions to the...

  • Senior Project Lead Engineer

    22 hours ago

    København, Denmark Atkins Danmark AS Full time

    Job Title: Senior Project Lead Engineerlocation: Denmark, CopenhagenJoin Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!The Senior Project Lead Engineer is responsible to provide the technical lead and coordination for all engineering...

  • Senior Staff Software Engineer/Principal Software Engineer

    2 weeks ago

    København, Denmark DataBricks Full time

    DiscoverCustomersPartners Databricks PlatformIntegrations and DataPricingOpen Source Databricks for IndustriesCross Industry SolutionsMigration & DeploymentSolution Accelerators Training and CertificationEventsBlog and PodcastsGet HelpDive Deep CompanyCareersPressSecurity and Trust Ready to get started? Senior Staff Software Engineer/Principal...

  • Senior Offshore Structural Engineer

    3 weeks ago

    København, Denmark RWE AG Full time

    RWE Offshore Wind GmbH, Hamburg, Essen, Malmö, Copenhagen, Tokyo To start as soon as possible, full time, permanent “Join us to help build the foundations of a sustainable future”Inviting bright mindsDo you have the drive and ambition to help deliver a net zero future? Do you enjoy developing innovative, sustainable, cost effective solutions to the...

  • Technical Director of Data Engineering

    3 weeks ago

    København, Denmark Capax Recruitment ApS Full time

    Denne stilling er hos DSV DSV er en dynamisk arbejdsplads, der fremhæver inklusion og diversitet som kerneværdier. De driver deres forretning med integritet, respekt for forskellige kulturer samt værdighed og rettigheder for individer. Som en del af DSV bliver du en del af en af de mest succesfulde virksomheder indenfor transport- og logistikindustrien....

  • Customer Support Specialist

    2 weeks ago

    København K, Denmark GAN Integrity Solutions Full time

    Customer Support SpecialistGAN’s Customer Support Team provides support to our platform users, which includes managing, resolving, and preventing problems by providing consistent, high-level technical expertise and customer service.As our new Customer Support Specialist, you will assist our users, troubleshoot issues, and find creative solutions to complex...

  • Customer Support Specialist

    2 weeks ago

    København K, Denmark GAN Integrity Solutions Full time

    Customer Support SpecialistGAN's Customer Support Team provides support to our platform users, which includes managing, resolving, and preventing problems by providing consistent, high-level technical expertise and customer service.As our new Customer Support Specialist, you will assist our users, troubleshoot issues, and find creative solutions to complex...

  • Salesforce Tech Support

    4 weeks ago

    København, Denmark Veo Technologies ApS Full time

    Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs...

  • Salesforce Tech Support

    4 weeks ago

    København, Denmark Veo Technologies Part time

    CopenhagenOperations – Business IT / Part Time / On-siteVeo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a...

  • Senior Electrical Project Engineer

    3 weeks ago

    København, Denmark RWE AG Full time

    RWE Offshore Wind GmbHTo start as soon as possible, full time, permanentYou will work as a Senior Electrical Project Engineer for the Electrical System & Project Engineering Region 1 Team, part of the RWE Renewables’ Offshore Wind Engineering Department. You will lead electrical engineering tasks on our Offshore Substations and also support projects in...

  • Solutions Engineer

    4 weeks ago

    København, Denmark Cisco Systems Danmark ApS Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters. Do you want to work for an inspiring, positive...

  • Software Engineer in Operations Engineering

    4 days ago

    København, Denmark Nordea Danmark, Filial af Nordea Bank Abp, Finland Full time

    Job ID: 23643    Would you like to be a part of Nordea Asset Management’s journey towards modern SW development tools and practices? We are looking for a SW engineer to drive the ambitions of one of the Middle office value streams. Nordea Asset Management (NAM) is the center of investment management in the Nordea Group and in the Asset & Wealth...

  • CQV Engineer

    4 days ago

    København, Denmark TRS Staffing Solutions Full time

    Our client is proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences. Our...

  • Senior DevOps Engineer

    2 days ago

    København, Denmark Siteimprove AS Full time

    Description As a Senior DevOps Engineer at Siteimprove, you will play a key role in leading the direction of the DevOps capabilities and make a significant impact in the maturity of our AWS environment. Your primary responsibility will be to oversee the design and implementation of our platform infrastructure as we level up the maturity of our...