Customer Experience Designer

Found in: beBee S DK - 4 weeks ago


Copenhagen, Denmark Veo Technologies Full time
Veo is the world’s most exciting AI-powered sports company. We’re democratizing the world of sports by granting video and analysis for sports teams on all levels – a privilege that used to be only for the few. More than 25,000 games in 90+ countries are recorded every week.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
We’re seeking a Customer Experience Designer to join our Customer Success, Care, and Data team and report directly to the Director. If you are enthusiastic about empowering the best-in-class Customer Experience and driving growth through customer experience, you might be the right person for the job.
Key Responsibilities
  • Create and maintain detailed customer journey maps and service blueprints to visualize the end-to-end customer experience.
  • Facilitate cross-functional efforts to identify key pain points and opportunities for improvement that will help us achieve the desired commercial goals.
  • Be the Voice of the Customer by collecting, analyzing, and synthesizing customer feedback through surveys, interviews, and feedback channels to inform design decisions.
    What will make you stand out? 
    • You are experienced with Customer Experience design and have a proven history of driving growth through customer experience improvement with cross-functional stakeholders, including the Service and the Product teams. 
    • You have an effective approach to driving customer experience improvements and can build business cases to guide decision-making for maximum impact. 
    • You are experienced in incorporating Customer Health Scores into the Customer Journey design and are exceptionally proficient in Customer Success and Customer Care service solutions. 
      What will make you successful? 
      • You are committed to delivering scalable and sustainable solutions that level up the Veo Customer Experience.
      • You have hands-on experience with design and prototyping tools and can conduct usability testing to gather user feedback and refine design solutions with the stakeholders. 
      • You are interested in customer feedback and are able to establish a customer feedback ecosystem to empower the organization with a better understanding of customer needs. 
      • You thrive in a fast-paced working environment with uncertainties and surprises. 
        At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.
        Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.
        We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.
        Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible. 

  • Customer Experience Specialist, Zealand

    Found in: Talent DK C2 - 2 weeks ago


    Copenhagen, Denmark CHANEL Full time

    Customer Experience Specialist - Fragrance & Beauty As part of a strong team of Customer Experience Specialists, your job will be to ensure that we can guarantee the expected high Chanel quality to hold the stores more accountable and give us an ability to motivate the B&M teams. The team will, together with the Sales Team & F&B Sales Manager Denmark &...

  • Customer Engineer

    Found in: beBee jobs DK - 1 day ago


    Copenhagen, Copenhagen, Denmark Growblocks Full time

    Did you just click on our job ad because of our pink logo? Or are you a seasoned Data Analyst or Analytics Engineer looking for a new adventure? Either way, we're glad you're interested and hope you read onWelcome to Growblocks, where we revolutionise the way companies approach revenue. Our platform empowers businesses to plan, track, and measure their...

  • Customer Delivery Architect, Data

    Found in: beBee jobs DK - 1 week ago


    Copenhagen, Copenhagen, Denmark Amazon Full time

    As a Customer Delivery Architect, you will contribute to shape transformational projects with our key customers by forming strategical relationships. You will partner with senior executives, dive deep into their business objectives and develop new products using the latest advancements in cloud technology.In this role you will have a lot of freedom to guide...

  • Senior Product Designer

    Found in: beBee S DK - 4 weeks ago


    Copenhagen, Denmark Agreena Full time

    About AgreenaAgreena is an exciting, dynamic, and purpose-oriented organisation united in a mission to mobilise farmers and corporations to unlock the value of nature and help restore the planet. While we’re rooted in agriculture, finance, and technology, our team of experts range from soil carbon scientists and software developers to market strategists...

  • Graphic Designer

    Found in: beBee jobs DK - 5 days ago


    Copenhagen, Copenhagen, Denmark Certainly Full time

    Job Description:We are seeking a talented Part-Time Graphic Designer who thrives in a fast-paced, innovative environment. The ideal candidate will be responsible for creating visually compelling designs tailored to enhance user interactions and digital experiences on our website and presentations to potential clients.Responsibilities: Design graphics and...

  • Product Designer

    Found in: beBee S DK - 2 weeks ago


    Copenhagen, Denmark Reshape Biotech Full time

    At Reshape we don’t just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in order to address some of humanity’s biggest challenges — from...

  • Product Design Director

    Found in: beBee S DK - 4 weeks ago


    Copenhagen, Denmark Pleo Technologies Full time

    Imagine Apple releasing a new iPhone only available in their Apple stores. No online purchase. Sounds pretty wrong, right? That’s a bit where Pleo were until recently. Over the years we’ve grown big centered around a world class sales led distribution model. Now we’re building that online purchase experience. We need the product to be end to end...

  • Graphic Designer

    Found in: beBee S DK - 5 days ago


    Copenhagen, Denmark Certainly Full time

    Job Description:We are seeking a talented Part-Time Graphic Designer who thrives in a fast-paced, innovative environment. The ideal candidate will be responsible for creating visually compelling designs tailored to enhance user interactions and digital experiences on our website and presentations to potential clients.Responsibilities:Design graphics and...

  • Project Manager with Production Experience

    Found in: beBee S DK - 2 weeks ago


    Copenhagen, Denmark Khora Full time

    Khora is an award-winning Virtual Reality and Augmented Reality production studio, creating cutting-edge content within multiple application areas. We are 32 full-time employees, and over the last 8 years, we have produced more than 450 VR/AR applications and hosted more than 1200 workshops and events. We are exploring the value potential of VR and AR...

  • iOS Engineer

    Found in: Talent DK C2 - 2 weeks ago


    Copenhagen, Denmark Kitab Sawti Full time

    We seek an iOS Developer to join the Experience domain and our Listening & Reading team. We are a cross-functional team with the mission of delivering a world-class experience when streaming audiobooks and ebooks in the Storytel app. At Storytel, we believe that powerful stories add an extra dimension to life. Storytel is one of the world’s leading...

  • Design Engineer

    Found in: Talent DK C2 - 2 days ago


    Copenhagen, Denmark 923 FLSmidth Inc. Full time

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference. It’s a big responsibility, and we are committed to making an impactful difference.  We need your skills, curiosity, and drive for change to fulfil our goal. Together, we...

  • Customer Success Manager

    Found in: Talent DK C2 - 2 weeks ago


    Copenhagen, Denmark LanguageWire Full time

    Job Description Do you have experience with Customer Success? Even better with a twist of experience with the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! The role you’ll play We are looking for a Danish speaking Customer Success Manager to join our Customer Success...

  • Marketing Designer, Internship

    Found in: beBee jobs DK - 1 week ago


    Copenhagen, Copenhagen, Denmark Relesys Full time

    Join our Marketing and Design team at Relesys as a Marketing Designer internAs we revitalize our marketing function, we are on the lookout for a talented individual to contribute their design expertise and play an important role in shaping our marketing initiatives If you are a creative thinker and passionate about design, take this chance to make a...

  • Customer Success Manager

    Found in: beBee S DK - 3 weeks ago


    Copenhagen, Denmark Pleo Technologies Full time

    Let’s face it: out-of-pocket expenses suck. Manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly...

  • Senior iOS Developer

    Found in: Talent DK C2 - 2 weeks ago


    Copenhagen, Denmark Storytel Full time

    We are looking for a Senior iOS Developer to join the Experience domain! Our Experience domain builds the core parts of our product, such as the audio player, reviews, search, and bookshelf in the Storytel app for iOS, watchOS, and CarPlay. At Storytel, we believe that powerful stories add an extra dimension to life. Storytel is one of the world’s...

  • Customer Success Director

    Found in: beBee S DK - 4 weeks ago


    Copenhagen, Denmark Mouseflow Full time

    Analytics driven & agile Customer Success Director, creating high touch/low touch approach.Are you ready to join Mouseflow, the trailblazing leader in Web Behavior Analytics? With a global presence spanning over 100 markets globally and boasting thousands of loyal customers, Mouseflow is seeking a Customer Success Director to lead our charge into the...

  • Senior Customer Success Manager

    Found in: beBee S DK - 3 weeks ago


    Copenhagen, Denmark Pleo Technologies Full time

    Let’s face it: out-of-pocket expenses suck. Manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly...

  • Customer Success Executive

    Found in: Talent DK C2 - 2 weeks ago


    Copenhagen, Denmark Siteimprove Full time

    Description The Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing...

  • UI Designer

    Found in: beBee S DK - 4 weeks ago


    Copenhagen, Denmark Holdbar Full time

    Holdbar is a technology startup committed to transforming the experience industry.We provide software solutions that empower experience hosts to effortlessly create, promote, and sell experiences, while also simplifying the booking process for their guests. Our primary aim is to facilitate seamless experiences for everyone - both hosts and guests.About the...

  • UI Designer

    Found in: beBee S DK - 2 weeks ago


    Copenhagen, Denmark Holdbar Full time

    Holdbar is a technology startup committed to transforming the experience industry.We provide software solutions that empower experience hosts to effortlessly create, promote, and sell experiences, while also simplifying the booking process for their guests. Our primary aim is to facilitate seamless experiences for everyone - both hosts and guests.About the...