Customer Success Manager

1 month ago

Copenhagen, Denmark Pleo Technologies Full time

Let’s face it: out-of-pocket expenses suck. Manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees.

And that's what we're here to do. But we need your help🤝

We, at Pleo, are looking for a hands-on, experienced customer experience professional to join our Danish Mid-Market Customer Success Team in our HQ in Copenhagen to work closely with our biggest strategic customers.

Positivity, determination, a growth mindset, a strong sense for detail, and the will to push through until the end are critical to your success here. You are constantly putting the team first, you are going out of your way to help your customers, and you are leading from the front, showing the way forward in every interaction.

Proven experience in a consultative customer-facing role (customer success management, account management, management consulting, etc.) is required, as well as experience in an enterprise software or SaaS organisation.

What we need from you 

You have a growth mindset that always looks for the positive, while your energy is contagious to your colleagues and customers around you. You truly enjoy helping others move and improve. You love helping your customers scale and grow. You love goals and objectives. You don't always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them. You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you. You are the person who always wants to improve - everything. It can always be optimised, and done just a little bit better - every time. Self-improvement and self-awareness are critical to being open-minded to change and constructive feedback You are empathetic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathetic way and touch people's emotions. Ideally, you have a basic finance/accounting knowledge and/or experiences from working with tool integrations Fluency in Danish 🇩🇰 & English 🇬🇧 (our company language) 

Your responsibilities will be: 

Have a strong focus on adoption and nurturing for customers that have already been onboarded With more than 4000 customers in the Danish market, this is not the typical 1:1 approach customer success role, and you will have to think outside of the box to provide help and value with 1:many approach. Identify gaps between best practice and actual usage of our product and features Make sure the customer learns about - and uses- all the features we offer at Pleo.  Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.  Help Pleo to achieve operational excellence for its customers Do everything in your power to avoid customer churn- by working with health scores, product and feature adoption Collaborate across teams to improve the entire customer segment from lead to nurturing  Creating great nurturing of scale through automation, optimisation, and the right data usage. 

Show me the benefits

Your own Pleo card (no more out-of-pocket spending) Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets Private health insurance to ensure you’re fit in body and mind to do your best work In Denmark, we offer 25 days of holiday + your public holidays For our Customer Success team we offer hybrid working, with up to two days a week from home Option to purchase 5 additional days of holiday through a salary sacrifice Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work  All of us have a stake in Pleo’s success - ask us about our equity grant scheme

Why join us?

Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.

About your application

Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕 We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊 We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs. When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.

  • Customer Success Team Manager

    4 weeks ago

    Copenhagen, Denmark Contractbook, Inc. Full time

    Introduction:As the Customer Success team manager, you'll lead by example, fostering close cooperation with marketing, sales, and product teams to ensure unified strategic efforts. Your role emphasises hands-on leadership, guiding the team towards excellence in onboarding, adoption, renewal, and expansion.You will actively engage in customer calls, provide...

  • Customer Success Manager

    4 weeks ago

    Copenhagen, Denmark LanguageWire Full time

    Job Description Do you have experience with Customer Success? Even better with a twist of experience with the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! The role you’ll play We are looking for a Danish speaking Customer Success Manager to join our Customer Success...

  • Customer Success Manager

    4 weeks ago

    Copenhagen, Denmark LanguageWire Full time

    Job Description  Do you have experience with Customer Success? Even better with a twist of experience with the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! The role you’ll play We are looking for a Danish speaking Customer Success Manager to join our Customer Success...

  • Customer Success Executive

    4 weeks ago

    Copenhagen, Denmark Siteimprove Full time

    Description The Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing...

  • Implementation & Customer Success Specialist

    4 weeks ago

    Copenhagen, Denmark Pentimenti.ai Full time

    Join Our Team at Pentimenti.AI: Implementation & Customer Success Specialist At Pentimenti.AI, we're driven by the art of change and continuous improvement, drawing inspiration from the art world's concept of pentimenti, where adjustments in a painting bring forth new depth and perspectives. Our philosophy is grounded in embracing change and fostering...

  • Studiejob • Customer Success

    3 weeks ago

    Copenhagen, Copenhagen, Denmark ELVIUM ApS Full time

    Studiejob som Customer Success AgentDa en af vores dygtige studenter bliver færdig til sommer, og derfor siger farvel efter mange år hos os, mangler vi en ny Customer Success Agent i Elvium. Du bliver en del af et ambitiøst hold, der hver dag ønsker at effektivisere vores kunders rekrutteringsproces gennem brugen af vores intuitive SaaS HR- og...

  • Customer Success Manager

    4 weeks ago

    Copenhagen, Denmark Temply Full time

    Temply er en digital platform for vikarer og virksomheder. Gennem vores digitale platform forbinder vi over 50.000 brugere med over 500 virksomheder i Danmark og Sverige og håndterer alt papirarbejdet digitalt og problemfrit. Vi er på en mission om at disrupte en støvet og traditionel branche og det er vores ambition at blive Nordens førende. Med en...

  • Customer Success Specialist

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Kontolink Full time

    Brænder du for glade kunder, og er du ekspert i at smile gennem telefonen? Så kan det være dig vi står og mangler Her er der nemlig tale om en helt unik mulighed. I Kontolink er vi i gang med en spændende rejse, og udvider derfor vores Customer Success team, så vi kan fortsætte med at holde vores kundetilfredshed helt i top. Hvem er Kontolink?Vi er...

  • Customer Success Specialist

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Kontolink Full time

    Brænder du for glade kunder, og er du ekspert i at smile gennem telefonen? Så kan det være dig vi står og mangler Her er der nemlig tale om en helt unik mulighed. I Kontolink er vi i gang med en spændende rejse, og udvider derfor vores Customer Success team, så vi kan fortsætte med at holde vores kundetilfredshed helt i top. Hvem er Kontolink?Vi er...

  • Customer Success Specialist

    3 weeks ago

    Copenhagen, Denmark Kontolink Full time

    Brænder du for glade kunder, og er du ekspert i at smile gennem telefonen? Så kan det være dig vi står og mangler! Her er der nemlig tale om en helt unik mulighed. I Kontolink er vi i gang med en spændende rejse, og udvider derfor vores Customer Success team, så vi kan fortsætte med at holde vores kundetilfredshed helt i top.  Hvem er Kontolink?Vi...

  • Customer Success Associate

    3 weeks ago

    Copenhagen, Denmark Likvido ApS Full time

    Er du vores nye Customer Success Associate?Likvido er en innovativ virksomhed, der arbejder på at skabe fremtidens debitorstyringsplatform. Vi fokuserer på at hjælpe små og mellemstore virksomheder med at forbedre deres debitorstyring ved at integrere vores digitale løsninger med deres regnskabsprogrammer.Vi er på udkig efter en ny Customer Success...

  • Customer Success Associate

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Likvido ApS Full time

    Er du vores nye Customer Success Associate?Likvido er en innovativ virksomhed, der arbejder på at skabe fremtidens debitorstyringsplatform. Vi fokuserer på at hjælpe små og mellemstore virksomheder med at forbedre deres debitorstyring ved at integrere vores digitale løsninger med deres regnskabsprogrammer.Vi er på udkig efter en ny Customer Success...

  • Customer Success Associate

    4 weeks ago

    Copenhagen, Denmark Mover Full time

    Vi søger en knivskarp og serviceorienteret Customer Success Associate, der brænder for, og er dedikeret til at skabe den exceptionelle kundeoplevelse. I denne stilling vil du spille en central rolle i vores nyetablerede Customer Success team, hvor du vil være ansvarlig for at vejlede og støtte vores virksomhedskunder gennem hele deres kunderejse. Vi er...

  • Customer Success Specialist

    3 weeks ago

    Copenhagen, Denmark Kontolink Full time

    Brænder du for glade kunder, og er du ekspert i at smile gennem telefonen? Så kan det være dig vi står og mangler! Her er der nemlig tale om en helt unik mulighed. I Kontolink er vi i gang med en spændende rejse, og udvider derfor vores Customer Success team, så vi kan fortsætte med at holde vores kundetilfredshed helt i top.  Hvem er Kontolink?Vi...

  • Web3 Customer Success Specialist

    2 weeks ago

    Copenhagen, Denmark PRAGMATIKE Full time

    Job Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...

  • Senior Customer Activation Manager

    2 weeks ago

    Copenhagen, Denmark Diageo Full time

    Description : Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform...

  • Customer Delivery Architect, Data

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    As a Customer Delivery Architect, you will contribute to shape transformational projects with our key customers by forming strategical relationships. You will partner with senior executives, dive deep into their business objectives and develop new products using the latest advancements in cloud technology.In this role you will have a lot of freedom to guide...

  • Customer Engineer

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Growblocks Full time

    Did you just click on our job ad because of our pink logo? Or are you a seasoned Data Analyst or Analytics Engineer looking for a new adventure? Either way, we're glad you're interested and hope you read onWelcome to Growblocks, where we revolutionise the way companies approach revenue. Our platform empowers businesses to plan, track, and measure their...

  • Customer Engineer

    2 weeks ago

    Copenhagen, Denmark Growblocks Full time

    Did you just click on our job ad because of our pink logo? Or are you a seasoned Data Analyst or Analytics Engineer looking for a new adventure? Either way, we’re glad you’re interested and hope you read on!Welcome to Growblocks, where we revolutionise the way companies approach revenue. Our platform empowers businesses to plan, track, and measure their...

  • Strategic Account Manager

    4 weeks ago

    Copenhagen, Denmark Templafy Full time

    About us:   Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO...