Norwegian & English speaking Customer Advisor

Found in: beBee S DK - 2 weeks ago

Copenhagen, Denmark Famly Full time

We are looking for a Norwegian- and English-speaking Customer Advisor to join our UK & Nordics team, to make sure that our customers get exceptional help and sound advice when they get in touch with Famly. And who are we?

We’re on a mission to close the collaboration gap in early childhood. So we’re building the world’s most collaborative Early Childhood Platform - a software platform for the grown-ups in a young child’s life to connect, share their workload, and learn about early childhood. Basically, Famly makes life easier for educators and families so that they can get back to what matters.

As a Customer Advisor, you will be responsible for providing expert guidance to nursery managers and staff, identifying upsell opportunities, and maintaining long-term customer loyalty. You will play a key role in ensuring customer satisfaction and revenue growth.

You’ll be working closely with 10 other teammates who support our markets in Denmark, Norway, and the UK. Together, you’ll make sure that all customers have a first-class experience when contacting Famly. You’ll also be working closely with our Onboarding Specialists, who help our customers get started using Famly, as well as our Key Account Managers, who handle the accounts of the larger organisations using Famly.


What you'll be doing:

Answer inquiries from our customers in Norway and the UK via chat, email and over the phone

Troubleshoot technical issues and report bugs experienced by our customers

Share feature requests and customer feedback with our product team, to improve our app and enhance the customer experience

Offer expert guidance to help customers optimise their usage of Famly

Identify and pursue upsell opportunities

Identify and pursue referral opportunities

Reach out to at-risk customers and offer training to ensure satisfaction and retention


You’ll thrive in this role if you:

are a native-level Norwegian speaker

speak English fluently

have at least 1-2 years of experience with Customer Service

Have experience with the commercial aspects of a customer focusing position, such as upselling, churn prevention, objection handling, etc.

chatty and calm on the phone, and can keep an informal tone

are quick at coming up with new solutions and different ways of explaining your answers

are tech savvy and comfortable learning new technology. Maybe you already use Slack or Intercom?

are service-minded, patient, and truly interested in providing a great customer experience

are a team player, proactive, and good at prioritising work tasks


And it’d be even better if you:

Have experience in or passion for the childcare industry 


We appreciate that everyone brings something unique, so even if you don’t tick every box above, we’d still love to read your application. However, we are not able to relocate for this position because of Danish immigration rules, so you must be eligible to work in Denmark.


And Famly are...? … you wonder

It all began when our co-founder Henrik’s daughter was ready to start at daycare. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. With his friend, our co-founder and CEO Anders, they set about solving that.


These days, the 150 of us building Famly are trying to do two things for our 3,200 customers:

Giving children the best possible start to life.

Championing the vital work that goes into making that happen.


We do that with software that brings hundreds of thousands of parents closer to their child’s day while they’re away from them. We also make financial, pedagogical, and planning tools for more than 34,000 childcare professionals, saving them hours and reducing their admin stress.

Ultimately, that gives them more time and headspace for the little ones that really matter. Come help us make that happen.


The interview process looks like:

Interview with a Senior People Partner

Logical test

Interview with UK Customer Onboarding & Advisory Manager

Support case

On-site visit with the members of the team


You’ll love working here because of:

Competitive pension, private health insurance, and paid maternity/paternity leave.

A clear career framework and coaching to make sure you’re growing, annual $1000 personal development budget and a ‘We’ll buy you any book you want’ policy.

We’re all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine.

A value of ‘make your colleagues shine’ is all about breaking down silos, celebrating one another, and staying connected across departments, offices, and oceans.

We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks. 

Top-notch work equipment (including noise cancelling headphones for those focus periods).

A yummy daily buffet, a well stocked drinks fridge, and an overflowing snack corner

Social activities and team fun with dinners out, office BBQs, Friday bars, game nights, and more


We're excited to meet our new colleague, so get your application in today by sending us:

Your CV

A cover letter to tell us what you can bring to the role, and what speaks to you about Famly.


We are looking forward to hearing from you


Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly to not discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.

  • Norwegian Content Writer

    Found in: beBee S DK - 2 weeks ago

    Copenhagen, Denmark LikeLingo Remote Work Freelance Full time

    Are you our new Norwegian writer?Do you thrive in a dynamic, energetic environment where creativity knows no bounds? Are you a wordsmith with a passion for crafting engaging content?Look no further, because we're searching for talented freelance writers to join our vibrant startup content agency.What We're Looking ForWriting experience that speaks volumes...

  • Customer Success Manager

    Found in: Talent DK C2 - 2 weeks ago

    Copenhagen, Denmark LanguageWire Full time

    Job Description Do you have experience with Customer Success? Even better with a twist of experience with the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! The role you’ll play We are looking for a Danish speaking Customer Success Manager to join our Customer Success...

  • Customer Support Representative

    Found in: beBee S DK - 3 weeks ago

    Copenhagen, Denmark Tise Full time

    At Tise, our goal is to make the world favori’tise buying second hand. By making it easy, fun and inspiring to use our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. We are now more than 3 million users and have a highly engaged community of tisers across...

  • Data & AI Advisor

    Found in: Talent DK C2 - 3 days ago

    Copenhagen, Denmark Avanade Full time

    Our talented Data & AI Solution Area is made up of globally recognized experts - and there’s room for more analytical and ambitious data professionals. If you are passionate about helping clients make better data-driven decisions to tackle their most complex business issues, let’s talk. Take your skills to a new level and launch a career where you can...

  • Customer Experience Specialist, Zealand

    Found in: Talent DK C2 - 2 weeks ago

    Copenhagen, Denmark CHANEL Full time

    Customer Experience Specialist - Fragrance & Beauty As part of a strong team of Customer Experience Specialists, your job will be to ensure that we can guarantee the expected high Chanel quality to hold the stores more accountable and give us an ability to motivate the B&M teams. The team will, together with the Sales Team & F&B Sales Manager Denmark &...

  • Lead Legal Advisor

    Found in: Talent DK C2 - 2 weeks ago

    Copenhagen, Denmark Vestas Full time

    We at Vestas are dedicated to our vision of becoming the global leader in sustainable energy solutions. Are you just as passionate about a green and sustainable future as we are? Come join us at Vestas, where you will become a part of a global company that every day makes an impactful difference for the future of the world. Finance > Vestas Legal,...

  • Customer Success Executive

    Found in: Talent DK C2 - 2 weeks ago

    Copenhagen, Denmark Siteimprove Full time

    Description The Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing...

  • Sales Advisor

    Found in: beBee S DK - 4 weeks ago

    Copenhagen, Denmark Simone Perele Nordics Part time

    Are you enthusiastic, motivated, and interested in fashion?Do you want to learn about this industry and develop your skills in selling technicalities and people?Perhaps this role is for you.Simone Pérèle team is looking for a new member for the Sales Advisor role to join our department store, in Magasin Group and Illum.Who are we?A Denmark-based French...

  • Customer Onboarding Specialist

    Found in: beBee S DK - 3 weeks ago

    Copenhagen, Denmark Agreena Full time

    About AgreenaAgreena is an exciting, dynamic, and purpose-oriented organisation united in a mission to mobilise farmers and corporations to unlock the value of nature and help restore the planet. While we’re rooted in agriculture, finance, and technology, our team of experts range from soil carbon scientists and software developers to market strategists...

  • Customer Onboarding Specialist

    Found in: beBee S DK - 2 weeks ago

    Copenhagen, Denmark Agreena Full time

    About AgreenaAgreena is an exciting, dynamic, and purpose-oriented organisation united in a mission to mobilise farmers and corporations to unlock the value of nature and help restore the planet. While we’re rooted in agriculture, finance, and technology, our team of experts range from soil carbon scientists and software developers to market strategists...

  • Finnish speaking Customer Service Advisor

    Found in: beBee jobs DK - 2 weeks ago

    Copenhagen, Copenhagen, Denmark Foundever Denmark ApS Full time

    Puhutko suomea sujuvasti? Rakastatko ylittää asiakkaiden odotukset? Haluatko olla osa vahvaa tiimiä dynaamisessa työyhteisössä?Meillä on sinulle töitäMeistäEtsimme suomea sujuvasti puhuvaa asiakaspalvelijaa Foundeverin toimistolle Kööpenhaminaan auttamaan asiakkaitamme diabeteksen hoitoon käytettävien laitteiden käytössä yritysasiakkaamme...

  • Customer Success Specialist, Spanish speaking

    Found in: beBee S DK - 3 weeks ago

    Copenhagen K, Denmark Agreena Full time

    Copenhagen, DenmarkFarmer Success – Customer Success /Full-time /HybridApply for this jobAbout AgreenaAgreena is an exciting, dynamic, and purpose-oriented organisation united in a mission to mobilise farmers and corporations to unlock the value of nature and help restore the planet. While we’re rooted in agriculture, finance, and technology, our team of...

  • Customer Onboarding Specialist

    Found in: beBee S DK - 3 weeks ago

    Copenhagen K, Denmark Agreena Full time

    Copenhagen, DenmarkFarmer Commercial & Market Development – Farmer Growth /Full-time /On-siteApply for this jobAbout AgreenaAgreena is an exciting, dynamic, and purpose-oriented organisation united in a mission to mobilise farmers and corporations to unlock the value of nature and help restore the planet. While we’re rooted in agriculture, finance, and...

  • Danish speaking representatives

    Found in: Talent DK C2 - 2 weeks ago

    Copenhagen, Denmark Patrique Mercier Recruitment Full time

    Hej! You've found your way to an exciting opportunity! We're on the hunt for Danish speaking representatives who are ready to pack their bags and relocate to sunny Athens, Greece! But don't worry, we've got you covered with a paid relocation package - flights, taxi, and accommodation!Role DescriptionAs a Danish speaking representative, you'll be the voice of...

  • City Manager

    Found in: beBee jobs DK - 3 days ago

    Copenhagen, Copenhagen, Denmark Resident Advisor Full time

    Resident Advisor is the world's foremost platform for discovering electronic music, artists and events. Described by the NY Times as "the most influential electronic music site in the world", every month RA reaches more than 5m people across its web, mobile and app properties.The City Manager's primary focus is to support the local electronic music scene in...

  • Customer Success Manager

    Found in: beBee S DK - 3 weeks ago

    Copenhagen, Denmark Pleo Technologies Full time

    Let’s face it: out-of-pocket expenses suck. Manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly...

  • Senior Customer Success Manager

    Found in: beBee S DK - 3 weeks ago

    Copenhagen, Denmark Pleo Technologies Full time

    Let’s face it: out-of-pocket expenses suck. Manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly...

  • Technical Support Agent

    Found in: beBee S DK - 4 weeks ago

    Copenhagen, Denmark Penneo Full time

    Who are we?We are Penneo, and we are on a mission to scale!At Penneo, we want to build a world where you can trust the way businesses do business.Penneo combines digital signing and Know Your Customer (KYC) workflows into a single platform that streamlines critical business processes for anti-money-laundering regulated B2B companies.Founded in Copenhagen and...

  • nordics hr advisor

    Found in: beBee jobs DK - 6 hours ago

    Copenhagen, Copenhagen, Denmark Maria Dior ApS Full time

    NORDICS HR ADVISOR - VIE Poste YOUR IMPACT ___________ Reporting to the HR Manager Nordics, we are looking for a HR Advisor to join the HR & Payroll Department based in Copenhagen and operational HR support to the 4 Countries (Denmark, Sweden, Norway and Finland). You will play a pivotal role in supporting various HR functions to ensure the smooth and...

  • Internship (Danish speaking)

    Found in: beBee S DK - 4 weeks ago

    Copenhagen, Denmark JOOLL Full time

    Internship at JOOLL (Danish speaking)JOOLL (Your Company Bike) was founded in 2019 with the ambition of changing the way people have their bikes, exploiting a growing market coupled with an increase in employer social responsibility awareness. JOOLL has in record time carved out a new and disruptive area in old school market. We are a fast-moving,...