Customer Success Specialist

1 month ago


København, Denmark Proper ApS Full time

Bliv en del af vores team af Customer Success Specialister og skab en forandring som har reel betydning på mange tusinde menneskers hverdag. Vi har over 1.000 direkte kunder samt 12.000 af deres kunder – hver dag sørger vores produkt og Customer Success team for at deres forretning, deres hjem, kontor, o.lign. fungerer.

Vi er et lille dynamisk team, der leder efter en entusiastisk holdspiller. Du passer ind hvis du har passion for at forme og udvikle onboarding- og kundeoplevelsen generelt.

Du vil have muligheden for at strække dig over alle aspekter af Customer Success, lige fra de daglige kundeinteraktioner til vores langsigtede strategi.

 

Hvad du kan forvente

Teamwork: Vær en del af et lille og dynamisk team, hvor vi kollektivt omfavner nye udfordringer. Alle får plads til at udfolde sine styrker og passioner, men med et stærkt fokus på det større billede.Hands-on erfaring: Du vil være i front og støtte vores kunder hele vejen fra den første introduktion til at blive erfarne brugere af produktet.Direkte indflydelse: Form strategisk kundeoplevelsen fra idé til eksekvering. Hvis du har en god idé, kan du forvente at få ansvaret for at føre den ud i livet.Vækst med rollen: Begynd med at støtte teamet med opgaver relateret til databehandling, overholdelse af regler og simple kundeanmodninger, og gradvist påtage dig flere ansvarsområder, mens du vokser med os. Du vil blive støttet gennem 1:1-mentoring hele vejen.


Hvem vi forestiller os, du er

Du taler dansk og engelsk som modersmål eller på et tilsvarende niveau.Holdspiller: Du nyder at arbejde i et team, hvor vi deler både succeser og udfordringer. Vi fejrer succeser sammen, og vi støtter hinanden gennem de svære situationer.Stærk underviser: Du kan sætte dig i vores kunders sted og tilpasse din kommunikation for at matche modtageren.Har gennemslagskraft: Du kan tage føringen i et samarbejde og sikre, at et projekt bliver fulgt til dørs.Udstyret med en iværksættermindset: Du kan forestille dig selv i et hurtigt tempo, konstant skiftende miljø, og du er komfortabel med at påtage dig ejerskab


Bliv en del af os

Du vil blive en del af et erfarent og ambitiøst team med støtte fra nogle af de største investorer i Norden.

Derudover tilbyder vi

En del af virksomheden gennem vores warrants programKontor i det pulserende Kødbyen i KøbenhavnFrokost i bygningens restaurantPrivat sundhedsforsikring6 ugers betalt ferie

Vi leder efter mennesker, ikke at du checker alle tingene af. Er du ikke sikker på om du passer perfekt til beskrivelsen? Så lad dig ikke holde tilbage. Lad dine færdigheder og passioner skinne igennem, især hvis din rejse har taget nogle interessante drejninger. Vi trives af forskellige synspunkter og mennesker, der tænker grundigt og ikke er bange for at udfordre antagelserne og status quo.
 



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