Customer Success Executive

1 month ago

København, Denmark Siteimprove AS Full time
Description

The Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing to participate in promotional projects such as case studies, testimonials, and reference requests. The primary goal of this role is to ensure the Customer is successfully and continuously finding value with their subscription in a mutually beneficial manner to both the Customer and Siteimprove. By combining your understanding of the Customer s definition of success with your expertise in the Siteimprove offerings you will advise our Customers on how they can realize value and best leverage their solutions and services. Doing so time and again will result in you being a trusted advisor and strategic partner for our Customers and their go-to contact for all things Siteimprove. This will also result in other Siteimprove departments looking to you for knowledge about our Customers which you will be willing and able to provide What you will be doing

  • Manage the entire customer lifecycle from post-implementation to retention & expansion
  • Manage a primarily Nordic portfolio & identify key industry trends and opportunities to impact customers
  • Meet and exceed overall Customer gross and net retention goals with assigned customers.
  • Work with Customers to understand business objectives, or other key performance indicators, and aid the Customer in achieving their definition of success. 
  • Utilize all available methods and tools for indications of improving or failing Customer health and respond accordingly. Examples include employing risk mitigation tactics or providing expansion leads to the Sales team 
  • Work cross-functionally with key stakeholders in sales, renewals management, services, and marketing
  • Actively participate in knowledge-sharing activities, including but not limited to process improvements and Customer and industry trends. Provide feedback that will improve how Siteimprove works with our Customers. 
  • Maintain practitioner-level knowledge of customer industries as well as product features, advantages, benefits, contract details, and selling points for effective communication.
  • Advocate on behalf of the Customer to other departments to ensure Customer needs are met
  • Keep up-to-date information, status, documentation, and other pertinent details of assigned Customers in Siteimprove s Customer Success tool.
  • Attend meetings and other company functions necessary to perform duties
  • Performs other related duties as assigned What we will require of you
    • Minimum 2 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention.
    • Excellent verbal and written communication skills working in a professional environment in both a Nordic language and English
    • Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks 
    • Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods
    • Proven Customer focus experience ensuring the Customer perspective is a driving force behind business decisions and activities
    • Excellent problem-solving and creative thinking skills 
    • Proven ability to be a business advisor by creating valuable business partnerships with Customers
    • Proven track record of delivering measurable results
    • Strong collaboration and teambuilding skills
    • Excellent, time management, organizational, and planning skills
    • Ability to multi-task and adapt to a fast-paced environment
    • Travel as needed What we will love about you
      • Software-as-a-Service (SaaS) experience in a B2B Martech environment
      • Experience in digital marketing 
      • Knowledge of and/or experience with a CRM tool 
      • High-level knowledge of Digital Content Creation, accessibility, Search Engine Optimization, and Digital Analytics 
      • Familiarity with HTML or web content management is a plus

        -

  • Customer Service Executive

    1 week ago

    København NV, Denmark RS Group plc Full time

    Customer Service Executive with fluent level of Danish  Work model: Hybrid working in the office in Copenhagen, Denmark Within this role lies a commitment to enhancing the customer journey in ways that are both impactful and innovative. You'll focus on delivering an exceptional customer experience, setting new benchmarks in key performance indicators...

  • Sales Executive

    3 weeks ago

    København V, Denmark Issuu ApS Full time

    BragaBusiness Development – BD & Sales /Full-time /HybridAbout IssuuIssuu is one of the largest content publishing and distribution platforms in the world, with millions of pieces of content (marketing collateral, magazines, catalogs, brochures and more) added every year.At the heart of Issuu is the Issuu Story Cloud, a suite of advanced features designed...

  • Customer Care Excellence Manager

    4 days ago

    København, Denmark Veo Technologies Full time

    CopenhagenSales & Customers – Customer Support- DK / Full Time / On-siteVeo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all...

  • Inbound Sales Executive

    2 weeks ago

    København, Denmark Lenus eHealth Full time

    Lenus Oslo Full-time Salary Competitive Lenus is looking for an Inbound Sales Executive Lenus is seeking a confident, results-driven, and structured Inbound Sales Executive with a contagious spirit and energy to join our Norwegian team. If you're passionate about holistic health and are eager to work closely with Norway's most prominent health and fitness...

  • Inbound Sales Executive

    2 weeks ago

    København, Denmark Lenus eHealth Full time

    Lenus Stockholm Full-time Salary Competitive Lenus is looking for an Inbound Sales Executive Lenus is seeking a confident, results-driven, and structured Inbound Sales Executive with a contagious spirit and energy to join our Swedish team. If you're passionate about holistic health and are eager to work closely with Sweden's most prominent health and...

  • Customer Relations Specialist

    2 weeks ago

    København NV, Denmark Eupry ApS Full time

    DescriptionWould you like to shape the future of tech-driven customer support? Here is your chance.Eupry is looking for a dynamic Customer Relations Manager to enhance customer satisfaction through expert onboarding and ongoing technical support. This is an opportunity to be a key player in managing customer relations within an exciting start-up - so make...

  • Customer Support Specialist

    3 weeks ago

    København K, Denmark GAN Integrity Solutions Full time

    Customer Support SpecialistGAN's Customer Support Team provides support to our platform users, which includes managing, resolving, and preventing problems by providing consistent, high-level technical expertise and customer service.As our new Customer Support Specialist, you will assist our users, troubleshoot issues, and find creative solutions to complex...

  • Renewal Manager

    1 month ago

    København, Denmark Heimdal Security Full time

    Renewal Manager (with Swedish)We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime!We have been praised by the FBI and are winners of multiple awards, most recently the "Cloud Based Solution of the Year" at the 2023 Network Computing Awards and "Risk Management Award" at the...

  • Strategic Account Manager

    1 month ago

    København, Denmark Templafy Full time

    CopenhagenAbout us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA,...

  • Clinical Systems Trainer

    6 days ago

    København, Denmark Novo Nordisk Full time

    The position is based in Denmark, but the scope will be the whole Danish Clinical Development Centre (CDC), included also other 8 adjacent affiliates. The Position As a Clinical Systems Implementation and Training Manager, you will become a part of the Clinical Operations Excellence team at the Danish Clinical Development Centre (CDC DK). Your...

  • Senior Contract Manager

    4 weeks ago

    København S, Denmark SimCorp AS Full time

    Who we areFor over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an equal opportunity employer.We are...

  • Sales Executive

    1 week ago

    København K, Denmark Lime Technologies Full time

    Applications are considered on a rolling basis Utrecht Job Description Laten we een stempel drukken op de Nederlandse marktOmdat we in Nederland in een expansieve fase zitten, moet je een sterke persoonlijke drive en inzet hebben, om vooruit te komen in de markt. Aangezien wij CRM-systemen verkopen, kun je je verheugen op complexe verkoopprocessen, waarbij...

  • Field Operation Manager

    1 week ago

    København, Denmark Atkins Danmark AS Full time

    Job Title: Field Operation Managerlocation: Denmark, CopenhagenJoin Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!The Field Operation Manager is responsible to Leads and oversees the site management teams locally/regionally, ensuring...

  • Manager, Business Development

    3 weeks ago

    København S, Denmark Mastercard Payment Services Denmark AS Full time

    Manager, Business DevelopmentPlaceringCopenhagen SOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...

  • Manager, Business Development

    3 weeks ago

    København S, Denmark Mastercard Payment Services Denmark AS Full time

    Manager, Business DevelopmentPlaceringCopenhagen SOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...

  • Temporary Assistant in Nordea Asset Management

    4 days ago

    København K, Denmark Nordea Bank Full time

    Job ID: 24124  We are looking for a person who strives to provide an excellent service in a hectic environment. This is an opportunity for you to learn and develop yourself personally and professionally by working in a high-performance unit. About this opportunity Your duties will be very varied and ranged from ordering and servicing meeting...

  • Community Coordinator

    3 days ago

    København, Denmark Heimdal Security Full time

    Community CoordinatorWe are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime!We have been praised by the FBI and are winners of multiple awards, most recently the "Best AI & Machine Learning Security Solution of the Year" at the 2023 Computing Security Awards and "Cloud Based...

  • Sales Executive

    1 week ago

    København K, Denmark Lime Technologies Full time

    Applications are considered on a rolling basis Utrecht Job Description Laten we een stempel drukken op de Nederlandse markt!Omdat we in Nederland in een expansieve fase zitten, moet je een sterke persoonlijke drive en inzet hebben, om vooruit te komen in de markt. Aangezien wij CRM-systemen verkopen, kun je je verheugen op complexe verkoopprocessen,...

  • Head of SAP Business Development

    4 weeks ago

    København, Denmark NNIT Full time

    The Head of SAP Business Development & Advisory is a key SAP leadership position. The role is instrumental to help NNIT continue driving growth in revenue, profitability and customer satisfaction of NNIT’s SAP business. The person’s primary purpose is to identify and drive opportunities in engaging with customers on their SAP transformation journeys...

  • Head of Internal Audit

    4 weeks ago

    København S, Denmark SimCorp AS Full time

    Who we areFor over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an equal opportunity employer.We are...