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Assistant Store Manager Copenhagen

3 months ago

København, Denmark Hermes ApS Full time
As part of the Store's leadership team (Store Manager, 2nd Assistant Store Manager, Operations Manager), the Assistant Store Manager contributes to driving the store business through client development, service initiatives and coaching of staff. MAIN ACTIVITIES Team Animation * Motivate sales associates to achieve best performance within Hermès standards and everyone's development needs * Cultivate a strong collaborative spirit and supportive team atmosphere where everyone is treated with respect * Oversee team's development by providing on-the-job training and coaching * Perform yearly appraisals for the team reporting to the individual * Assist in maintaining database of candidates for store and in recruiting and interviewing to fill open positions * Integrate new comers by sharing the Hermès spirit, quality and service expectations Drive Business Performance * Drive store's sales performance through the sales team and in collaboration with the management team * Identify and develop client development opportunities for the store * Contribute to developing and maintaining store clients * Support the Store Manager in preparing buying sessions and in continuous animation of sell-through Client Experience * Manage the shop floor to ensure the best possible service level at all times * Be an ambassador of Hermès: demonstrate active presence on the sales floor, show exemplarity and excellence in all client interactions * Support the sales team in managing challenging situations * Contribute to in- and out-of-store client events and experiences Operations & Administrative Support * Support the Store Manager in projects and administrative tasks * Provide inputs and assist the Store Manager in management reports * Organize and facilitate morning briefing with Store Manager daily for related topics * Ensure respect of all company policies PROFILE * At least 10 years of high end retail experience * 3 to 5 years of managerial experience * Strong team building, interpersonal and communication skills * Ability to lead and drive team performance and customer service * Good customer relationship management skills * Strong business sense with good analytical skills * Ability to interpret sales data and translate into effective business recommendations. * Problem solving capabilities * Strong team player * Focus on quality * Spirit of curiosity and eager to learn * Care for results * Flexibility and drive to go the extra mile * Flexible in work availability as business needs dictate. * Fluent in Danish and English * A good sense of humour A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.