Customer Service Agent
3 weeks ago
Lokation: Carl Jacobsens Vej 16, 2500 Valby
Antal timer: 37 timer (mandag til fredag)
Sprog: Dansk
Har du et servicegen gemt i maven og vil prøve kræfter med dette, så er det nu du skal slå til.
Er du service-minded, ekstrovert og glad for kundekontakt? Så er det nu, du skal slå til, hvis du vil prøve kræfter med dette.
Huuray søger en fuldtids Customer Service Agent i dagtimer fra mandag til fredag i tidsrummet 9-16.
Huuray sælger digitale gavekort for kendte butikker, webshops & oplevelser i 103 lande med brands, samt produkter.
Vi samarbejder med brands som Matas, JYSK, Sport24, Magasin, Bestseller, Zalando, H&M, Footlocker, Rituals, Åhléns og mange flere. Nedenfor ses vores skandinaviske B2C sider samt vores globale side:
B2C:
B2B:Om jobbet: Besvare spørgsmål fra kunder via telefon, e-mail, chat eller andre kommunikationskanaler (på Dansk og engelsk). Følge op på kundernes henvendelser for at sikre, at de er tilfredse med løsningen. Følge op på kunders tilbagemeldinger og forespørge forbedringer af produkter eller tjenester. Løbende opgaver efter behov (skrive produkttekster, udsendelser af gavekort, optimering af vores kundesupport).
For at være vellykket som kundesupportmedarbejder i Huuray, skal du have gode kommunikationsevner, være i stand til at løse problemer effektivt og have en kundefokuseret tilgang til arbejdet. Du skal også være god til at arbejde i et team og have en positiv og hjælpsom attitude. Huurays system er udviklet fra bunden af vores teknikere, og så er det integreret med forskellige 3. parters systemer.
Det er ikke et krav at kende disse systemer, men det kan være en fordel at have kendskab til: Dixa: system til support. Asana: system til projektstyring Slack: system til intern kommunikation. Outlook: system til mails, kalender m.m. system til informationsdeling og guides Bambora: betalingssystem
Huuray tilbyder: En god lønpakke efter kvalifikationer. Lækre kontorlokaler i Valby i København God frokostordning - derudover kaffe + sodavand En arbejdsplads hvor du får mulighed for at udvikle dig på mange fronter. At blive en del af et tæt team med søde kollegaer. Sociale arrangementer som fester og fredagsbarer.
Er du interesseret i at prøve kræfter med en virksomhed, der er i en rivende udvikling? Så send dit CV sammen med en kort beskrivelse af dig selv og hvorfor du skal inviteres til en kaffe på kontoret og en eventuel ansættelse. Huuray ser frem til at høre fra dig
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