Customer Support Assistant

Found in: beBee jobs DK - 3 weeks ago

Copenhagen, Copenhagen, Denmark Eupry Full time

Would you like to join a growing start-up in the life science industry? Here is your chance
Eupry is looking for a Customer Support Assistant to help us with customer inquiries via phone or email on a part-time basis. This is an opportunity to be a part of a growing team in a highly relevant field - so make sure to apply today

What does a Customer Support Assistant do at Eupry?

As our Customer Support Assistant, Part-time, your primary responsibility is to provide exceptional assistance and guidance to customers, ensuring they have a seamless experience with our products and services. Your flexible schedule may include both day and evening shifts, allowing you to connect with customers across different time zones via phone, email, or chat.

In this role some of your key responsibilities will be to:

Respond to customer tickets in a timely and accurate way, via phone, email or chat Report product malfunctions Share customer information with team members An excellent communicator that is passionate about top-notch customer service
We hope to see you pride yourself on being an attentive listener and consider yourself good at comprehending the motivations behind people's actions. Your character shines through your tolerance and consideration for others. While you enjoy working in a team, you are also comfortable working independently. Making a positive first impression is important to you, and you firmly believe that you can achieve this by consistently adopting a polite and empathic approach.

So, if you recognize yourself in the description above or in some of the points below, we would be excited to learn more about you

Strong problem-solving skills Service-minded with a strong sense of responsibility and ownership Excellent fluency in English Proficiency in Danish or any other language is a plus Previous experience in a customer-facing role would be advantageous Technical understanding of WiFi services is considered a plus Must have a working permit in Denmark and residency in Denmark or Øresund Region Your new Operations Team
Eupry's team consists of over 20 nationalities, all working together on a mission to create user-friendly storage compliance solutions that will significantly improve the way our medicine, food and other sensitive goods are stored and transported.

As a member of the Customer Support team, you will be reporting to the Chief Operations Manager, and working closely with the Customer Support Assistant Kikki Skjødt-Nielsen and Customer Support Manager Michaela Kazandijeva.

Read more below about what your team members have to say about their experience at Eupry

"When I started at Eupry back in October and I couldn't be happier with my decision to be a part of the team. Coming into the role of Customer Support Assistant, I found it inspiring to work with people from all across the world. I was happy to find that Eupry really has a diverse and multicultural environment where I can use my skills and continue to grow."Kikki Skjødt-Nielsen, Customer Support Assistant at Eupry"The first thing I noticed about Eupry was a welcoming and growing family of diverse people and cultures - all united for a common goal. When I come to the office I see that Eupry values personal growth, teamwork, innovation, and curiosity, and I am excited to be a part of this adventure"Adam Roelsgaard Fischer, Production Assistant at Eupry
Why join Eupry?
Currently collaborating with companies like Carlsberg, Arla, Novozymes and AstraZeneca, Eupry is trusted by industry leaders across Europe to deliver the easiest way to monitor storage temperature and humidity. Our "Compliance as a Service" solution takes the whole process into the IoT area, disrupting an industry usually dominated by traditional legacy products.

We have a history of supporting the professional development of our team members and creating an engaging environment for all of our people to thrive in. This means that we will help you face challenges, empower you to become independent, as well as make sure we celebrate your wins

Have we sparked your interest?
Keep in mind our job openings don't have specific application deadlines and we conduct interviews on an ongoing basis. So, make sure to apply today

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