Customer Support Associate

1 week ago


Copenhagen, Copenhagen, Denmark VendorPanel Pty Full time
Join our fast-growing international procurement technology SaaS business

We are seeking an experienced support professional to join our team as an Operations Support Specialist. As a key member of our global operations team, you will provide exceptional customer service and technical assistance to our clients.

This is an exciting opportunity for a self-motivated individual who is highly organized, enjoys autonomy, and is passionate about delivering top-notch customer service.

Main Responsibilities:

  • Provide expert-level support to customers and suppliers via multiple channels, including phone, email, and chat.
  • Respond to and resolve complex technical issues in a timely and professional manner.
  • Serve as a liaison between customers and internal teams to identify and resolve issues.
  • Author and maintain accurate documentation, knowledge base articles, and video content.
  • Collaborate with cross-functional teams to implement new processes and procedures.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Bachelor's degree preferred, but not essential.
  • Minimum 2 years of experience in direct customer or client-facing roles with excellent communication and problem-solving skills.
  • Strong analytical and critical thinking skills with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Fluency in English (both written and verbal).


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