Information Technology Service Delivery Manager

1 week ago


Copenhagen, Copenhagen, Denmark DEDIKATION, Rekruttering & Headhunting Full time

DEDIKATION søger en Service Delivery Manager til Comit A/S. I denne rolle får du mulighed for at forme dit eget job i en virksomhed, der tilbyder stor personlig fleksibilitet og en flad struktur, hvor alle stræber efter succes

Som Service Delivery Manager bliver du bindeleddet mellem salg og leverance inden for komplekse IT-løsninger.

"Comit er... bare et anderledes sted. Både hvad angår vores IT-løsninger, men også friheden og det kollegiale sammenhold. Vi investerer i vores kollegaer og afholder årlige kick off-møder forskellige steder i både ind- og udland," fortæller COO Reza Vahdati.

Som Service Delivery Manager får du en central rolle, der forbinder leverance og salg. Din funktion vil variere alt efter kunde og samarbejdspartner. Du vil være en fast del af leverancen, med mødeaktivitet hos kunderne, rapportering og behovsanalyse. Din opgave bliver at skabe relationer til kunderne på faste statusmøder og skabe mere værdi ved at lytte til og forstå deres behov.

En vinderkultur med fokus på sammenhold

Comit A/S bygger på en performancekultur, hvor måling af kundetilfredshed er central. Det kollegiale sammenhold er stærkt, teamet er dynamisk, og du får gode muligheder for at udvikle din faglighed i mange retninger.

Dine primære arbejdsopgaver bliver:

  1. Overvågning af IT-services for at sikre, at de opfylder fastsatte serviceniveauer (SLA'er) og kvalitetsstandarder.
  2. Samarbejde med eksterne leverandører og tredjeparts serviceudbydere for at sikre, at de opfylder kontraktmæssige forpligtelser og leverer kvalitetstjenester.
  3. Identifikation af IT-serviceproblemer og implementering af løsninger i samarbejde med konsulentteamet for at minimere driftsafbrydelser og sikre kontinuerlig driftsstabilitet.
  4. Forbedring af processer: Identifikation af ineffektivitet og implementering af procesforbedringer for at optimere IT-servicelevering og øge effektiviteten.
  5. Rapportering og analyse: Udarbejdelse af rapporter om IT-serviceydelse, herunder rapportering jf. ITIL, samt præsentation af resultater for ledelsen.
  6. Kommunikation med interne interessenter og kunder for at forstå deres behov og sikre, at IT-services lever op til forventningerne.
  7. Koordination af responsen på akutte IT-udfordringer og håndtering af nødsituationer for at minimere nedetid og forstyrrelser.
  8. Bistå salg med presales på teknisk niveau på nye emner.

Comit A/S forventer, at du har erfaring med Service Management og en løsningsorienteret vindermentalitet. Du må aldrig gå på kompromis med fællesskabet og dine egne resultater. Du skal beherske dansk og engelsk i skrift og tale.

Comit A/S løfter i flok, men giver plads til den enkelte

Hos Comit får du en arbejdsplads med fokus på en god og sund virksomhedskultur, hvor alle medarbejdere trives og arbejder i samme retning. Samtidig får du stor fleksibilitet i forhold til arbejdstid og -sted. Du bliver en del af en massageordning, sundhedsforsikring, og ikke mindst sociale arrangementer.

Har du spørgsmål til stillingen?

Så er du velkommen til at kontakte Tore Weile på tlf. 71 74 74 78.

Opstart ønskes hurtigst muligt, ansøgninger behandles løbende, og vi ansætter, så snart den rette kandidat er fundet.

DEDIKATION – Hire for attitude, train for skills

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