Customer Insights Analyst hos 3

3 days ago


Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

Er du nysgerrig på, hvad der driver kunders valg og adfærd? Har du en analytisk sans og brænder du for at omsætte data til værdifulde indsigter? Så er du måske vores nye Customer Insights Analyst. Hos 3 har vi voksende fokus på kundeindsigter og udvider derfor vores analyseteam med en ny Customer Insights Analyst, som vil være med til at levere relevante indsigter på kundernes behov og oplevelser på tværs af forretningen.

Som Customer Insights Analyst bliver du en del vores analyseteam på 3 personer inkl. dig, der leverer kundeindsigter til både 3's privat- og erhvervsforretning. Vi arbejder tæt sammen med både marketing, produktudvikling, CX og digital for at forstå forretningens behov og understøtte med relevante kundeindsigter. Nogle undersøgelser opstår på teamets eget initiativ og andre ud fra en bestilling fra forretningen.

Dine primære opgaver vil være:

  • Drive nye kunde- og markedsundersøgelser fra start til slut - lige fra at identificere og forstå forretningsbehovet, definere metodologien, koordinere dataindsamlingen og analysere resultaterne.
  • Udarbejde rapporter og præsentationer med klare anbefalinger og konklusioner samt præsentere dine indsigter for relevante stakeholders.
  • Udvikle og analysere på vores eksisterende kundetilfredshedsmålinger for at forstå kundernes behov og identificere muligheder for forbedring af kundeoplevelsen.
  • Være en ambassadør for kundeindsigter på tværs af de kommercielle afdelinger og hjælpe dine kolleger med at identificere nye behov for kundeundersøgelser.

Hvem er du?

Vi er åbne overfor forskellige profiler, men forestiller os at du kan nikke genkendende til størstedelen af disse punkter:

  • Du har en kandidatgrad inden for fx marketing, erhvervsøkonomi eller lignende.
  • Du har minimum 2 års erfaring med dataanalyse og kundeindsigter, fx fra et analysebureau eller en lignende rolle i en større organisation.
  • Du har en stærk analytisk sans og en god forståelse for både kvantitative og kvalitative research metodologier samt basal statistik.
  • Du trives med at fordybe dig i data og arbejder selvsikkert i Excel med både databehandling, -analyse og -visualisering. Hvis du har erfaring med SurveyXact er det også et plus.
  • Du er en skarp formidler og god til at omdanne komplekse data til enkle og klare PowerPoint slides med konklusioner og anbefalinger.
  • Du får energi fra at hjælpe andre med at få de rette indsigter og er oprigtigt nysgerrig på at forstå vores kunder, konkurrenter og marked.

Hos 3 får du billet til et fællesskab bestående af 700 dygtige medarbejdere, som er dedikerede i en sjælden grad. Du får din daglige gang på vores hovedkontor i Carlsberg Byen, der er præget af mangfoldighed og mange forskellige personligheder samt en hverdag fyldt med både humor og ambitioner. Vi har – ligesom dig – gejst og viljen til at lykkes, og vi har både plads til forskellighed og store drømme. Vi tilbyder gode udviklingsmuligheder og medarbejderfordele, og så mener vi selv at have landets lækreste frokostordning.

Ansøgning og kontakt

Har du lyst til at blive en del af 3, så send din ansøgning og dit CV hurtigst muligt – vi afholder løbende samtaler, indtil vi har fundet den rette kandidat. Har du spørgsmål til stillingen, så kontakt Manager - Customer & Market Insights, Christina Haagh, på 31 200 532.

#J-18808-Ljbffr

  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    Commercial Analyst Job Description:In this role, you will be responsible for analyzing complex data to identify business opportunities and inform decision-making. Your key responsibilities include operating within channels and related processes, automating insights, and proactively monitoring performance. You will also own, manage, and improve forecasting...


  • Copenhagen, Copenhagen, Denmark Danske Bank Full time

    Job SummaryWe are seeking a highly motivated and analytical individual to join our Financial Management & Projects team at Danske Bank. As a Business Analyst, you will play a key role in enhancing our performance management frameworks and contributing to our strategic vision.Your primary responsibility will be to investigate and understand the underlying...


  • Copenhagen, Copenhagen, Denmark Danske Bank Full time

    About the Job: As a Business Analyst for Performance Management and Allocated Capital, you will help enhance the transparency of capital regulation and its impact on business decisions and performance.You will be responsible for conducting analyses to refine capital allocation drivers, executing detailed profitability calculations, and communicating...


  • Copenhagen, Copenhagen, Denmark Too Good To Go Full time

    At Too Good To Go, our mission is to inspire and empower everyone to fight food waste together. With 109 million registered users and 245,000 active partners across 19 countries, we've already prevented 395+ million meals from going to waste - avoiding over 1,066,000 tonnes of CO2e.We're seeking a talented Marketing & Demand Insights Analyst to join our...


  • Copenhagen, Copenhagen, Denmark 3 - Hi3G Denmark Aps Full time

    About the Job:We are looking for a skilled data analyst who can work effectively in cross-functional teams within a fast-paced, customer-focused environment. The successful candidate will have a strong background in data science (machine learning & statistics) and experience in data modeling and SQL development.Key Responsibilities:Develop data models and...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Norge ASA Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Student Data Analyst to join our PeB Analytics team. In this role, you will play a key part in developing the bank's use of Business Intelligence (BI) through Power BI.As a Student Data Analyst, your primary responsibility will be to develop and maintain Power BI reports that provide...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    Job Description:We are seeking an experienced Commercial Analyst to join our Customer Base Management team. In this role, you will be responsible for reducing churn and optimizing GPPU across all portfolios. You will analyze complex data to identify business opportunities and inform decision-making. Your key responsibilities include operating within channels...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    Company Overview:Nuuday is a leading digital service provider, delivering innovative services to most Danish households and businesses. Our team consists of six trusted brands with a shared purpose of making sense with technology.About the Role:This position plays a crucial part in our mission to optimize gross profit per user (GPPU) across all portfolios....

  • Commercial Analyst

    13 hours ago


    Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full time

    Flying Tiger Copenhagen invites applications from skilled Commercial Analyst - Pricing professionals to contribute to our company's commercial success.In this role, you'll analyze market trends and customer behavior to inform pricing decisions that drive sales growth and profitability.Key Responsibilities:Analyze market trends and customer behavior to inform...

  • Commercial Analyst

    22 hours ago


    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    If you join us in the role of Commercial Analyst, this is what you can expect from us: Attractive salary and an overall generous package Yearly vacation pay-out Dentist insurance Well-structured training for the job and constant support from your manager Hybrid way of working Equipment needed for the role (laptop and mobile phone, including monthly mobile...


  • Copenhagen, Copenhagen, Denmark Apsis - an Efficy company Full time

    About UsWe are Apsis - an Efficy company, a leading European Customer Relationship Management (CRM) solution provider. Our platform includes products for marketing automation, sales, project management, customer service, and customer nurturing.With over 300,000 users from 63 countries, we strive to contribute to every company's success by helping them...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    About the Job:The overall accountability of the Customer Base Management team is to reduce churn and optimize GPPU across all portfolios. As a Commercial Analyst, you will play a crucial role in achieving this goal. You will analyze complex data to identify business opportunities and inform decision-making. Your key responsibilities include operating within...


  • Copenhagen, Copenhagen, Denmark Too Good To Go Full time

    At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together. 40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste. We're more than an app: we are a certified B Corporation with a mission to empower...


  • Copenhagen, Copenhagen, Denmark Tbwa ChiatDay Inc Full time

    We're looking for a talented Senior Data & Insights Project Manager to join our team at Tbwa Chiat/Day Inc. In this role, you'll be responsible for managing complex projects that drive business growth and customer engagement. Your primary objective will be to bridge the gap between business, tech, and data by leading cross-functional teams and collaborating...


  • Copenhagen, Copenhagen, Denmark Egmont Group Full time

    Egmont Group Career Opportunities: Business Analyst & PlannerWe are looking for an experienced Business Analyst & Planner to join our team in Copenhagen. As part of the Nordic Sales Planning & Analytics team, you will be responsible for:Providing data-driven insights to support business decisionsContributing to being the best partner for Sony PlayStation and...


  • Copenhagen, Copenhagen, Denmark 3Shape Full time

    Our Recurring Revenue team is looking to add a passionate Business Analyst to have an important part in ensuring the growth of our portfolio by assessing business needs, identifying opportunities for improvement, and ensuring that our solutions align with our customers' goals. You will work closely with a team of product managers and commercial managers to...


  • Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    Key AccountabilitiesAs a Fraud Detection Analyst, your key responsibilities will include:Data Analysis: Conduct thorough analysis of large datasets to identify fraud trends and patterns.Rule Writing: Develop and implement rules to prevent and detect fraudulent behavior on our platform.Ad-hoc Investigations: Investigate complex cases related to potential...


  • Copenhagen, Copenhagen, Denmark IQVIA Argentina Full time

    The department Real World & Analytics Solutions in the Nordics is a multidisciplinary consulting team serving life science and healthcare stakeholders with insights and advice.About the RoleIn this role, you will work on interesting projects for Nordic clients, focusing on Real World Solutions. As an Analyst, you will support and deliver project work with...


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Key ResponsibilitiesThis challenging role requires a skilled analyst to monitor key performance indicators (KPIs) related to subscriptions, renewals, and cancellations. The successful candidate will identify, track, and address early indicators of healthy and unhealthy customer behaviors, reducing churn proactively. They will collaborate with...

  • Senior Data

    4 days ago


    Copenhagen, Copenhagen, Denmark VML MAP Full time

    VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM.We are seeking a highly organized and proactive Senior Data & Insights Project Lead to manage complex projects that enable our clients' CRM channels to be more...