Business Analyst, Recurring Revenue Marketing, Commercial and Customer Success · DK

3 days ago

Copenhagen, Copenhagen, Denmark 3Shape Full time

Our Recurring Revenue team is looking to add a passionate Business Analyst to have an important part in ensuring the growth of our portfolio by assessing business needs, identifying opportunities for improvement, and ensuring that our solutions align with our customers' goals. You will work closely with a team of product managers and commercial managers to build and continuously improve products and commercial processes within the strategically important recurring revenue area.

In this role, you will have impact on 3Shape's long-term success by doing:

  • Requirement Gathering & Analysis: Collaborate with stakeholders to gather, document, and evaluate business requirements for new features, enhancements, and integrations within and beyond our SaaS platform in close collaboration with core stakeholders across IT, Finance, Customer Success, Customer Care, Marketing and Sales.
  • Process Improvement: Identify and recommend improvements to business processes that will enhance the efficiency and effectiveness of our SaaS offerings.
  • Data Analysis: Utilize data to identify trends, generate insights, and provide recommendations to support decision-making and product development.
  • User Stories & Documentation: Create detailed user stories, process flows, and other documentation to clearly communicate requirements to the development team.
  • Stakeholder Communication: Serve as a liaison between business stakeholders, product managers, and development teams to ensure alignment and clarity throughout the project lifecycle.
  • Reporting: Develop and maintain reports and dashboards that track OKRs, project progress, and other metrics to provide stakeholders with actionable insights.

Your qualifications probably fit the bill if you have:

  • Experience: 1-3 years of experience as a Business Analyst or similar role, with a commercial focus in the intersection of business and technology and within an agile development setup.
  • Technical Skills: Proficiency in business analysis tools (e.g., JIRA, Confluence, PowerBI) and experience with data analysis and business process mapping.
  • Analytical Mindset: Good analytical and problem-solving skills with a keen attention to detail - Excel proficiency is a given.
  • Communication: Advanced written and verbal communication skills with the ability to translate complex concepts into clear, understandable PowerPoint slides and visuals.
  • Customer Focus: A deep understanding of customer needs and a commitment to delivering high quality user experiences.
  • Collaboration: A structured, yet pragmatic mindset combined with effective stakeholder management and collaboration skills.
  • A background in management consulting would be an added benefit.

You will join a team newly established and ambitious Recurring Revenue team in our Marketing, Commercial & Customer Success organization and be a core part of 3Shape's growth journey. You are expected to assist us shape processes and reach out for responsibility where required – in turn, the right candidate will be rewarded with high impact, lots of responsibility and significant autonomy to create results.

Join us in shaping a company culture that makes Monday mornings worth it:

We are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities who all contribute to an awesome company culture. We partake in social clubs, monthly Friday social activities, as well as various in-team activities. If that's not enough, then add on:

  • An attractive healthcare package to keep you fit and well.
  • Breakfast every day, and a delicious and healthy lunch cooked by our private chefs.
  • Good work/life balance e.g., work from home policy for up to 2 days per week.
  • Amazing location – our office is located in the heart of Copenhagen, right next to Kongens Nytorv.
  • A joint purpose: to enable dentists to provide superior patient care to every patient, every time.

NOTE: Ideally we'd like to close this position by the end of the month, so if that sounds interesting to you, don't hesitate and apply now. We're screening candidates on an ongoing basis.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results is by welcoming diverse people into our community.

About us:

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we're creating award-winning scanning and CAD/CAM solutions to change dentistry together Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

Department: Marketing, Commercial and Customer Success

Role: Marketing & ComEx

Locations: DK - Copenhagen

#J-18808-Ljbffr

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