Senior Technical Account Manager, Telco Vertical

7 days ago

Copenhagen, Copenhagen, Denmark Amazon Full time
Senior Technical Account Manager, Telco Vertical

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us

Key job responsibilities

  1. You'll advise on solutions, provide technical guidance and advocate for the customer
  2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  3. Develop trusting relationships with customers, understanding their business needs and technical challenges
  4. Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
  5. Consult with a range of partners from developers through to C-suite executives
  6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
  8. Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
  9. Solve a variety of problems across different customers as they migrate their workloads to the cloud
  10. Uplift customer capabilities by running workshops, brown bag sessions, etc.

Minimum Qualifications

  1. Experience in technical engineering
  2. Bachelor's degree or equivalent
  3. Experience in internal enterprise or external customer-facing environment as a technical lead
  4. Experience in three (3) or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
  5. Experience in design/implementation/operations/consulting with distributed applications
  6. Knowledge of cloud-based architecture, cloud services and experience in customer-facing roles
  7. Experience with AWS services or other cloud offerings
  8. Experience with operational parameters and troubleshooting for three (4) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  9. Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
  10. Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks
  11. Practical knowledge of OSS/BSS and experience in troubleshooting OSS/BSS products

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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