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Customer Success Specialist
1 month ago
Driversnote is a product-led and profitable SaaS company in the heart of Copenhagen. We proudly help over 3 million users across more than 50 countries log their mileage. No one enjoys the hassle of mileage documentation—we automate and simplify this tedious task, making our customers' work-lives easier while saving them time and money.
To continue delivering outstanding customer experiences, we're looking for a Customer Success Specialist to work closely with our Head of Support & Success. This role is perfect for someone who thrives in customer-facing interactions, enjoys working on and executing strategic success initiatives, and wants to make a real impact in a fast-growing SaaS company.
What You'll Do
- Provide excellent customer support via email, phone, and video calls.
- Onboard new B2B clients, guiding them through our platform and ensuring a smooth start.
- Introduce German as a support language, contributing to translations and Help Center content.
- Hold product demos and training sessions for new users.
- Assist with launching new initiatives and success programs to drive customer engagement.
- Collaborate with the product team by sharing customer insights and feedback to drive improvements.
- Work alongside the Head of Success on executing success projects and initiatives.
- Support the sales team as needed, including assisting with pre-sales inquiries, providing product knowledge, and helping potential clients understand our solutions.
What We're Looking For
- Native level German skills - both written and verbal.
- Professional level English skills - both written and verbal.
- Have 12 - 24 months of proven work experience in customer support, customer success, or a similar role (preferably in B2B SaaS or IT).
- Comfortable with video calls, demos, and guiding customers through onboarding.
- Proactive, structured, and comfortable working on new initiatives.
- Ability to work closely with different teams (product, support, success, sales).
- A problem-solver who enjoys making processes better.
Nice to Have
- Experience with customer success tools (e.g., Intercom, Zendesk, HubSpot, etc.).
- Familiarity with troubleshooting and providing technical support, especially in a SaaS environment.
- Background in translating or creating multilingual support content.
- Experience supporting a sales team or handling pre-sales interactions.
- Understanding of the German market, including trends, needs, and regulations related to mileage documentation and reimbursement.
- It would be absolutely fantastic if you have professional Dutch writing skills.
What We Offer
At Driversnote, we believe that great work happens in a great environment. Here's what you can expect:
- A relaxed and collaborative workspace in our offices near The Meatpacking District in Copenhagen, with a flexible work-from-home policy.
- Delicious, freshly cooked lunch every day. Great coffee (we take it seriously) and cozy Friday drinks.
- Fun social events, including gaming nights, our running club, and of course, epic Christmas and summer parties—which we hope you'll help plan
If this sounds like the right fit for you, we'd love to hear from you
We accept applications until April 13th and we will respond to all applications in the following days. Expect casework during the interview process.
The case will represent the kind of work you'll do with us.
Please note in your application that you found the job at Jobindex
