Customer Support Expert

1 week ago


København Huse, Denmark Deltek Full time

About Deltek

Deltek is the recognized global standard for project-based businesses, delivering software and information solutions to help organizations achieve their purpose.

Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing, and making a difference. We take immense pride in creating a balanced, values-driven environment where every employee feels included and empowered to do their best work.

We've been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post, and a Best Place to Work in Asia by World HRD Congress.

About the Role

This is an exciting opportunity to join our award-winning Support Services team, providing best-in-class assistance to Deltek's customers across the world via phone, chat, and email.

As a member of this diverse, collaborative, and passionate team, you will leverage your problem-solving mindset to effectively understand, troubleshoot, and triage issues for our customers.

You will drive continuous improvements and expand your skills and knowledge, while meeting operational and customer satisfaction-related metrics both individually and as part of a team.

Key Responsibilities:

  • Provide world-class support to Deltek's Maconomy Enterprise and Cloud-based customers.
  • Leverage a problem-solving mindset to effectively understand, troubleshoot, and triage.
  • Meet operational and customer satisfaction-related metrics both individually and as part of a team.
  • Drive continuous improvements and expand skills and knowledge.
  • Effectively manage customer expectations and customer experience, as well as contribute to our Knowledge Base.
  • Collaborate with your Line Manager, as well as proactively manage job tasks.
  • Contribute to project-level initiatives across our team to bring value to our people, our customers, and our business.

Requirements

To succeed in this role, you must have:

  • Progressive experience in a customer-facing, problem-solving role with a technology business.
  • Previous knowledge of Maconomy ERP system, accounting background, Software and/or Database knowledge (SQL or Oracle) and/or Superuser experience from another ERP system is an advantage.
  • A clear passion for delivering great customer service and demonstrating customer-centric behaviors.
  • Successful career thus far working in a team environment and strong problem-solving skills.
  • Ownership with the ability to handle and prioritize multiple tasks at the same time.
  • General Microsoft server operating system knowledge and proficiency with MS Office applications.
  • Ability to multi-task in a fast-paced environment, operating independently and being self-motivated.


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