Field Training Audiologist
2 months ago
GN ReSound
Position: Field Training Audiologist
Reports to Title: Training Manager
Department/Division: Training/Commercial Sales Team
Primary Work Location: PA, Ohio and WV
Job Code/Classification: Salary; Exempt
Must live in Pittsburgh, Cleveland, Akron or Columbus.
Position Overview
The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound product lines. The position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance, to influence buying behavior change from our customers. This position also includes providing audiology, technical and product training to ReSound employees.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The areas of responsibilities include:
- Regularly communicate pertinent account information to sales and management personnel.
- Deliver high quality and consistent customer training.
- Support sales of all products within specified geography; work closely with assigned sales teams.
- Needs analysis and provide appropriate training solutions for accounts.
- Represent ReSound through participation at national, state and regional meetings.
- Primary events include, but are not limited to, the following: Consumer Education Seminars, Open Houses, and CEU Seminars and ongoing “in clinic” product training sessions.
- Play key role in promotion and demonstration of products during launch trainings.
- Provide consultative resources which will help develop the business growth.
- Schedule travel independently and within corporate guidelines that maximizes effectiveness and cost efficiencies while maintaining a full schedule.
- Maintain appropriate administrative records. This includes maintaining expenses within published corporate guidelines.
- Interact with Marketing, Sales, Customer Service, Product Management, Technical Support and Research & Development to ensure a quality customer experience.
- Contribute to the enrichment and/or development of training content.
- Other duties as assigned by management.
Competencies (Knowledge and Skills needed for this position.)
- Follow the HR policy including all company and department policies and procedures.
- Meet all performance and behavior expectations outlined in the company performance appraisal, P2E/IDP, and those communicated by management.
- Perform responsibilities as directed achieving desired results within expected time-frames and with a high degree of quality and professionalism.
- Follow good safety practices in all activities.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
- Safeguard sensitive and confidential Company information.
- Strong leadership and analytical skills.
- Strong interpersonal communication skills.
- Able to resolve problems and complex issues at higher levels.
- Excellent computer skills and proficiency using PowerPoint, Word, Outlook, SFDC (CRM) and Excel.
- Ability to effectively prioritize and balance diverse work schedule and demonstrates ability to be highly organized and manage time effectively.
- Proficient with oral and written communication and with conducting presentations.
Desired Qualifications
Required Education:
- AuD or PhD in Audiology. Master’s Degree in Audiology considered.
- Current state license in Audiology.
Experience:
- Desire at least two years of hearing aid dispensing (post externship).
- Ability to travel 75% of the time (3-4 days/week average).
Travel:
- Extensive travel by air, auto and train.
Other Information
Direct reports: None
Indirect reports: None
Working Environment: Field based
Physical Demands: Must be able to lift 15 lbs at a time, sitting, walking, standing.
Position Type and Expected Hours of Work: Salaried position, Monday-Friday but may have evening requirements at times.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees.
E-Verify
GN Hearing / ReSound participates in E-Verify.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned.
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