Mobile Service Dispatcher
2 days ago
Tesla is looking for a Mobile Service Dispatcher to work on one of the most progressive vehicle brands in the world. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
To succeed at Tesla, you must be energetic, highly organized, and work smart as well as have a passion for the Tesla brand.
What You'll Do- Coordinate repairs in accordance with new and used warranty guidelines and specifications.
- Determine if the technical solution can be resolved remotely, over the phone, or requires technician work.
- Communicate with customers through text, calls, email, or other internal communications to provide service status, scheduling updates, payments, and answer questions.
- Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians.
- Respond to roadside requests to coordinate the servicing of customer vehicles.
- Plan with service leadership for any PTO, vehicle downtime/maintenance, and adjustment of vehicles on road to meet/exceed customer demand.
- Available to work on additional responsibilities as assigned to meet business needs.
- Relevant experience in a customer-facing role delivering excellent service, preferably from a technical/automotive environment.
- Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer-friendly language both written and verbally.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
- Strong verbal and written communication skills over phone, email, and SMS, in English. Local language is a plus.
- Ability to address and defuse difficult conversations and customer conflict.
- Thrive in a fast-paced environment with multiple priorities while maintaining attention to detail.
- Valid driver's license.
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
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