Customer Support
1 month ago
Om os
Unzer er en førende europæisk fintech-virksomhed med en mission om at forenkle internationale betalinger for både e-handel og detailhandel. Vores brand bygger på ekspertisen fra 13 forskellige virksomheder, der sammen har skabt en samlet platform, som dækker hele betalingsflowet.
Hos Unzer tror vi på en problemfri shoppingoplevelse – uanset hvor kunden handler. Med over 700 eksperter fra 55 lande udvikler vi en moderne platform til unified commerce, der hjælper virksomheder med at levere en enestående betalingsoplevelse til deres kunder.
Vi har kontorer i Østrig, Danmark, Tyskland og Luxembourg, med hovedkontor i Berlin.
Nu søger vi to engagerede Customer Support & Onboarding agenter til vores afdeling i Aarhus, som brænder for at skabe gode kundeoplevelser og løse komplekse problem-stillinger.
Din rolle
Som Customer Support & Onboarding Agent hos Clearhaus bliver du en del af frontlinjen, hvor du er ansigtet udadtil for vores kunder og samarbejdspartnere. Vi sætter kunden først og arbejder agilt og kompetent.
Dine arbejdsopgaver
- Håndtere ansøgninger fra potentielle kunder, inklusiv risikovurdering af virksomheder og ejere.
- Supportere nye og eksisterende kunder på mail og telefon med alt fra tekniske spørgsmål til dokumentation.
- Arbejde tæt sammen med kolleger fra andre afdelinger i Clearhaus og Quickpay.
Dine kompetencer
- Erfaring med kundeservice og forståelse for den gode kundeoplevelse.
- Evne til at navigere i et tempofyldt miljø med komplekse opgaver.
- Proaktiv og struktureret tilgang til opgaveløsning – du elsker at gå i dybden med detaljer og finde løsninger.
- Stærke samarbejdsevner og god kommunikation på både dansk og engelsk.
Hvad tilbyder vi dig?
- Mulighed for hjemmearbejde op til to dage om ugen.
- Konkurrencedygtig løn og pensionsordning.
- Et årligt læringsbudget på 1000 euro til udvikling af dine faglige interesser.
- Sociale arrangementer som firmafester og teambegivenheder, så du kan opbygge stærke relationer med kollegaerne.
Er du vores næste Customer Support & Onboarding Agent?
Lyder dette som jobbet for dig? Send din ansøgning og CV via Quick Apply. Vi gennemgår ansøgninger løbende, så søg hurtigst muligt, da vi ansætter, når den rette kandidat er fundet.
Har du spørgsmål er velkommen til at kontakte Teamlead Adam Italia på 81 81 22 66 eller Hai Hilstrøm på 81 81 22 21.
*Unzer is an equal employment opportunities workplace, and we commit to hiring regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Please refrain from including your picture and age with the application.
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